The Stone House Farm Stay

Thank you for taking the time to share your feedback. We’re very pleased to hear that you found the Stone House beautiful. We appreciate your comments regarding the setting and outdoor space, as every property has a unique location and atmosphere. Your feedback is helpful to us as we continue to ensure guests have a clear understanding of the property and its surroundings when choosing their stay. Thank you again for visiting Kingsville.

Thank you for your feedback. We're glad to hear that you found the beds and towels to be excellent. The upstairs bathroom is on the small side, however we think the 2nd full bathroom does make it a bit easier to manage with 4 guests. Thank you for letting us know about the toilet seat. We will get that replaced right away. We’re sorry to hear that you were frustrated with the communication process. We’d like to clarify that upon booking, you received a confirmation email outlining the two required steps for accessing the property: signing the rental agreement and completing the online check-in form. These steps are clearly stated in the listing and were accompanied by links for easy completion. Several reminder messages were also sent—three days before arrival, the day before, and the morning of check-in—reiterating that the door code would not be issued until those steps were completed. All of these emails were sent well in advance of your arrival. Had they been reviewed upon receipt, it would have avoided the inconvenience of trying to read them while traveling. Unfortunately, the required steps were only completed once you arrived at the property, which caused a delay in receiving your door code. The guest portal you were provided with does contain all information about the property including wi-fi passwords. We understand how frustrating that can feel in the moment, and we strive to make our process as clear and smooth as possible. Your feedback is appreciated, and we wish you well.