Maison Bluenose au bord de l’océan et plage privée sur l’île du Cap-Breton, Nouvelle-Écosse

We are disappointed with Tony’s stay. Although he originally booked for 2 guests, he arrived with 4 and only confirmed the extra headcount after we reached out. When we requested the standard additional guest fee, he was displeased. Booking the correct number of guests on VRBO from the start would have been the fair approach. His complaints regarding the grill and the stairs are completely unjustified—no other guests this season have had issues with the BBQ, and our new waterfront stairs with aluminum treads at the end have received consistent praise. Given that he brought family along and the area offers numerous outdoor activities like canoeing, kayaking, biking, and hiking, his dissatisfaction (3 stars) is hard to understand.

Barbara, I am not sure if you know what 3 stars mean for future rentals. We talked together, it was nice to hear that you described yourself and everything easy going. And I did the favour to call key smith without charging since you locked the door of the children's bedroom. I even didn't charge that to you and wrote that before you left your review. Anyway I explained the situation with building supplies here for renewing some steps down to the water. You describe it as treacherous and dangerous which is ridiculous. We are having way older guests even carrying the kayaks down to the water without complains. The grass was cut 10 days before you arrived and due to our Covid infection we did not do it biweekly this time. No empathy at your end, It is what it is. Fortunately we have lots of fun with other guests.