2/10 â Terrible
Nancy J.
4 août 2025
Points faibles : PropretĂ©, arrivĂ©e, communication, emplacement, exactitude de lâannonce
A catastrophic experience- do not book this property.
We paid thousands of dollars for our only family vacation of the yearâduring peak seasonâin one of the most remote corners of Colorado. After hours of travel across Texas, New Mexico, and rural mountain roads, my husband, our two young daughters, and my elderly parents finally arrived. Every detail had been planned months in advance. We were excited. Our kids were thrilled. What we didnât plan for? Being completely ghosted by the property owner. There were no check-in instructions. No entry codes. No responses. No support. We tried everythingâmessages through VRBO, phone callsâand heard nothing. Not then. Not later. Not ever. No apology, no explanation, nothing. We were stranded in a sparsely populated tourist town late into the evening, during its busiest season of the year, with no place to stay. We had frantic children, very limited cell service, and nowhere to go. We were ultimately forced to scramble for an alternativeâsharing a home with someone else just to have shelter. This wasnât a small oversight. It was a total failure of basic responsibility. The hostâs negligence nearly cost us thousands more in rebooked lodging, groceries, rental cars, flights, gas, PTO, etc. We received a refund for the booking, but nothing for the emotional and financial damage caused by this fiasco. Itâs frankly appalling that this listing is still active. Avoid this property. Avoid this host. And VRBO, do better.
Nancy J.
Séjour de 7 nuits en juillet 2025
