Juniper Springs Lodge #426 - Luxury Ski in Ski out! 2 Bedroom; (End Unit)

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

'Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

We are so sorry you were inconvenienced during your stay! We always strive to make every guest stay as perfect as possible, inspecting every property twice between every departure/arrival. Our staff are human of course, and so even if we hit 95%, that still leaves some issues from time to time for guests to contend with. THIS GUEST STAYED PRIOR TO THE END OF THE STAY HOME ORDER ON JUNE 16. THE STOCKING PROCEDURES ARE NOW BACK TO NORMAL, PRE-COVID STANDARDS. However, at the time of this guest's stay, we were still operating under the CA Guidelines for COVID-19. These regulations required that all blankets and soft fabric items present in a property must be laundered at high temperature whether it appeared to have been used or not. In a home of this size, the cleaning bill for such a cleaning would cost hundreds of dollars, and even at that our local commercial laundry does not have the capacity to clean bedding for a management program of our size. Our modified stocking procedures for COVID19 were explained to this guest up front, in all our ads, on every page of our website, in our rental contract (guests had to initial the section specifically), in the check-in instructions, and again in a final email we sent 48 hours prior to arrival. Throughout the emergency, we kept a stock of fleece blankets for emergency use when a guest didn't read our numerous warnings, and are happy to deliver them to the property when needed (at a small fee simply to cover our cost to launder and deliver them). Again, its not about us being cheap. We could have provided the original heavy top bedding at a laundry cost to the guest in the hundreds of dollars. We could have provided fleece blankets for $8 each which would have been much cheaper for the guest. We informed the guest well in advance of all of this, and they didnt ask us any questions, or request any advice or help. If you have any questions about the property you are considering, and if you have specific needs or expectations, we have local staff in Mammoth available 7 days per week to talk to you or answer any questions. We know every property on our program and are happy to help to make sure you are booking the best property for your needs and budget. Please call us from 9am to 6pm, 7 days per week.

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thank you for taking the time to share your feedback about your recent stay at Juniper Springs. We truly appreciate all comments, as they allow us to continually improve and provide the best possible experience for our guests. We're delighted to hear this guest enjoyed the spectacular view, end unit location, and custom furnishings in this very special home. Our homeowners purchase and outfit their vacation homes primarily for their own needs; and this owner has put a great deal of thought and effort into creating a comfortable and unique space for himself and his family. The custom furniture and hidden lockers were designed with his own experiences in mind, and the personal touch he added to the property reflects his individual style. This is our highest rated property, and sports a dedicated clientele or repeat guests who come back year after year, and for whom this property is a special part of their family and their memories as well. That being said, we understand that personal tastes can vary, and we apologize if the property's décor did not fit this guests personal preferences. As a company that offers accommodations in private homes, our primary goal is to provide an authentic, personalized experience that showcases the character and charm of each property. We provide dozens of high quality, accurate photos of all our properties so our guests can choose the best one for their needs. If you have any questions or concerns about this, or any property, please contact the manager pre-booking to make sure you're choosing the best fit for you. Regarding the concerns about the cleanliness of the throw rugs and the presence of dust, we apologize for the inconvenience. The guest stayed at the end of a record winter ski season with the most snowfall ever recorded in the area. As a result, the home experienced limited fresh air circulation due to closed windows and consistent use of fires for warmth this past winter. During the busy winter ski season, we may only have hours between guest stays, which limits our ability to perform major cleanings like sending heavy blankets and rugs for professional commercial cleaning. We can assure you that we conduct regular, seasonal deep cleans to address these issues and provide a refreshed environment for our guests.

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

We are so sorry this guest was unhappy! We always strive to make every guest stay as perfect as possible, inspecting every property twice between every departure/arrival. Our staff are human of course, and so even if we hit 95%, that still leaves some issues from time to time for guests to contend with. Unfortunately this guest was confused and was making requests of the front desk staff, which have no relationship to our operation. (When traveling to Mammoth and staying in any vacation rental it is helpful to understand the relationship your vacation rental manager has to the property. The VR manager you book with has a contract with the owner of the individual condo, and is responsible for the studs-in portion of the condo (interior only) while the complex usually has its own maintenance staff (paid for by the Homeowner's Association) who is responsible for the studs-out (or anything exterior to the condo you booked). This means that every condo in Mammoth may be managed by different companies, and in our case if there is a front desk on property, its managed by a totally different company who will not service you, and who do not speak for us. When speaking with any on-site staff, please be aware they are not employees, agents, or representatives of Mammoth Five Star Lodging, unless they are in our uniform.) We do provide a tablet in the unit where you can make requests, and our toll free number is posted throughout our pre-arrival emails and in the unit. We monitor that number 24/7 and are responsive to emergency calls overnight. Our office is open from 9am to 6pm daily for all guest needs, emergency or otherwise. This guest just misunderstood who he needed to reach out to. We did become aware of his needs and we did reach out hime on three separate occasions to answer his questions about towels and to offer help with the TV. We were surprised his review didn't acknowledge that. If you have any questions about the property you are considering, and if you have specific needs or expectations, we have local staff in Mammoth available 7 days per week to talk to you or answer any questions. We know every property on our program and are happy to help to make sure you are booking the best property for your needs and budget. Please call us at 866 Mammoth from 9am to 6pm, 7 days per week.

We are glad this guest enjoyed their stay! We always strive to make every guest stay as perfect as possible, inspecting every property twice between every departure/arrival, because delivering our best for your trip is always our mission. We hope you will think of Mammoth Five Star Lodging for your next visit! Due to COVID regulations kitchen items were pared down to minimum essentials and those were to be delivered in the dishwasher to demonstrate they had been cleaned. However those regulations had been reminded by the state prior to this guests arrival, and the entire kitchen stock returned to the unit. We no longer leave dishes in the dishwasher because we are no longer stocking minimum essentials.It is not possible to deliver an entire kitchen full of utensils in one dishwasher, so this policy has been eliminated. Since we no longer hand inspect and wash everything in the unit, there remains the possibility of a prior guest cleaning and putting items away on their own, which may not be to the standards the rest of us expect. We do not mean to suggest we inspect the entire kitchen stock between each guest, that would not be possible. If you have any questions about the property you are considering, and if you have specific needs or expectations, we have local staff in Mammoth available 7 days per week to talk to you or answer any questions. We know every property on our program and are happy to help to make sure you are booking the best property for your needs and budget. Please call us at 866 Mammoth from 9am to 6pm, 7 days per week.