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[NEW] 5-Star Oceanfront Estate | 7BR w/ 2 Infinity Pools, Jacuzzi, Full Staff, Shopping Services

Galerie de photos de l’hébergement [NEW] 5-Star Oceanfront Estate | 7BR w/ 2 Infinity Pools, Jacuzzi, Full Staff, Shopping Services

Une piscine à débordement avec un parasol en chaume et des plantes en pot, offrant une vue sur la mer.
Une chambre d’hôtel avec un lit, une télévision, un ventilateur de plafond, un bureau et une vue sur l’océan.
Un belvédère au toit de chaume, doté d’un sol en pierre, qui offre une vue sur une plage et la mer.
Une cuisine dotée d’un plan de travail en granit, de meubles en bois, d’une cuisinière à gaz et d’une machine à café.
Un escalier en pierre, entouré d’une végétation luxuriante et de plantes tropicales.

Avis

9,6 sur 10 – 
Exceptionnel

Points forts

  • Détente totale
    Détendez-vous dans la piscine très appréciée, votre endroit idéal pour relaxer.
  • Sur la plage
    Un rare hébergement en bord de mer dans la région : profitez d’un accès direct à la plage et à la mer.
7 chambres9 salles de bain16 personnes

Commodités populaires

  • Sur la plage
  • Balcon
  • Baignoire à remous sur place
  • Piscine privée
  • Accès au parc aquatique
  • Barbecue

Explorez la région

Afficher sur la carte
Mismaloya, Jalisco
  • Place, Playa Mismaloya
    ‪14 min à pied‬
  • Place, Baie de Banderas
    ‪1 min en voiture‬
  • Place, Zoo de Puerto Vallarta
    ‪3 min en voiture‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Aéroport international Licenciado Gustavo Diaz Ordaz)
    ‪32 min en voiture‬

Chambres et lits

7 chambres (16 personnes)

Chambre à coucher 1

1 très grand lit

Chambre à coucher 2

1 très grand lit

Chambre à coucher 3

1 très grand lit

Chambre à coucher 4

1 très grand lit

Chambre à coucher 5

1 très grand lit

Chambre à coucher 6

1 très grand lit

Chambre à coucher 7

2 lits 1 place

Salon 1

1 très grand lit

9 salles de bain

Salle de bains 1

Toilettes · Douche uniquement

Salle de bains 2

Toilettes · Douche uniquement

Salle de bains 3

Toilettes · Douche uniquement

Salle de bains 4

Toilettes · Douche uniquement

Salle de bains 5

Toilettes · Douche uniquement

Salle de bains 6

Toilettes · Douche uniquement

Salle de bains 7

Toilettes · Douche uniquement

Salle de bains 8

Toilettes · Douche uniquement

Salle de bains 9

Toilettes · Douche uniquement

Espaces supplémentaires

Cuisine
Bureau
Balcon
Jardin

À propos de cet hébergement

[NEW] 5-Star Oceanfront Estate | 7BR w/ 2 Infinity Pools, Jacuzzi, Full Staff, Shopping Services

Résumé :<br><br>Évadez-vous à la Villa Tortugas, une location de vacances récemment mise en ligne, perchée sur les falaises de Puerto Vallarta, offrant une vue imprenable sur l'océan, deux piscines à débordement et un bar aquatique. Cette luxueuse villa de 7 chambres vous invite à profiter de l'observation des baleines depuis votre balcon, d'un cadre tropical luxuriant et d'un service personnalisé de type conciergerie tout au long de votre séjour. Située à Mismaloya, à seulement 20 minutes du centre-ville, elle offre un cadre exceptionnel pour des séjours en famille, des séminaires d’entreprise ou des escapades romantiques. Découvrez la beauté, l’intimité et le luxe de la Villa Tortugas : réservez dès aujourd’hui le séjour de vos rêves !<br><br><br><br>L’espace :<br><br>Bienvenue à la Villa Tortugas, une location de vacances récemment mise en location où des vues à couper le souffle et un luxe inégalé se marient à la beauté naturelle du littoral de Puerto Vallarta. Ce chef-d’œuvre architectural de six niveaux est niché au pied de falaises spectaculaires, entouré de jardins tropicaux luxuriants et surplombant l’emblématique Los Arcos. Du bruit apaisant des vagues de l’océan aux cascades en cascade, en passant par les deux piscines à débordement chauffées, chaque instant passé ici vous promet tranquillité et élégance. Située à seulement 20 minutes du centre-ville de Puerto Vallarta, dans la charmante station balnéaire de Mismaloya nichée au cœur de la jungle, la Villa Tortugas vous offre une escapade exceptionnelle alliant détente, aventure et souvenirs inoubliables.<br><br><br><br><br><br> de la saison de novembre à février De novembre à février, la Villa Tortugas vous offre une place au premier rang pour assister à l’un des spectacles les plus impressionnants de la nature : la saison d’observation des baleines. Grâce à la vue imprenable à 180 degrés sur l’océan qu’offre la villa, vous aurez l’incroyable chance d’admirer ces majestueuses baleines sauter hors de l’eau, frapper la surface de leur queue et s’ébattre dans les eaux scintillantes, le tout depuis le confort de votre logement. Bon nombre de nos hôtes nous ont confié que l'expérience consistant à observer ces gentils géants depuis la villa surpasse de loin la nécessité de dépenser $300 par personne pour une excursion en bateau bondée. Détendez-vous avec vos proches, profitez du spectacle et créez des souvenirs inoubliables depuis ce point de vue unique en son genre.<br><br><br><br>PRÉSENTATION DES CHAMBRES :<br><br>La Villa Tortugas propose 7 chambres privées, dont une chambre d’enfants attenante avec des lits jumeaux, ainsi qu’une salle de loisirs équipée d’un canapé-lit queen size, pouvant accueillir confortablement jusqu’à 18 personnes. Chacun des six niveaux de la villa a été soigneusement conçu pour favoriser la détente, l’intimité et les loisirs :<br><br><br><br>Niveau 1 : suite parentale avec un lit king-size, une salle de bains avec jacuzzi et une vue sur l’océan, ainsi qu’un bureau doté d’un lit king-size et d’un balcon avec vue sur l’océan.<br><br>Niveau 2 : Espace de divertissement et de vie commune avec une cuisine gastronomique entièrement équipée, de spacieux espaces de vie et de repas, un bar, une piscine supérieure et un accès par ascenseur.<br><br>Niveau 3 : Deux chambres avec lit king-size dotées de balcons privés et d’une vue imprenable sur l’océan, chacune disposant de sa propre salle de bains attenante, ainsi qu’une chambre intérieure avec lit queen-size et salle de bains attenante.<br><br>Niveau 4 : Une chambre avec lit king size et une chambre d’enfants attenante (deux lits jumeaux), ainsi qu’une deuxième chambre avec lit king size. Les deux chambres disposent de balcons privés face à l

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Règles de l’hébergement

Arrivée après 15 h 00
Départ avant 11 h 00
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Enfants

Enfants autorisés : de 0 à 17 ans
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Événements

Événements non autorisés
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Animaux de compagnie

Animaux de compagnie non autorisés
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Fumeurs/non-fumeurs

Fumeurs autorisés : dans certaines zones déterminées

Renseignements importants

À savoir

Nº de l’hébergement : 4428576vb
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
Les fêtes et les événements de groupe sont interdits
L'hôte n'a pas indiqué si l'hébergement était équipé d'un détecteur de monoxyde de carbone ; pensez à apporter un détecteur portable lors de votre séjour
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de fumée
Cet hébergement comprend le dispositif de sécurité suivant : une trousse de secours
Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.

À propos du quartier

Puerto Vallarta

Dans le quartier South Zone à Puerto Vallarta, vous trouverez cette villa près de parcs de loisirs, sur la plage. Les célèbres Terminal de croisière et Nayar Vidanta Golf valent le détour si un minimum d'action est à l'ordre du jour. L'aventure, très peu pour vous ? Vous préférez vous poser et apprécier la beauté naturelle des lieux ? Partez à la découverte des non moins emblématiques Baie de Banderas et Playa Mismaloya. Vous voyagez avec des enfants ? L'incontournable Zoo de Puerto Vallarta s'impose ! Consultez aussi l'affiche de l'illustre Scènes de Divertissement Act ll, pour vibrer à l'unisson. Les amateurs de sport nautique pourront profiter de leur séjour dans la région pour découvrir la pêche, tandis que les amoureux de sortie en plein air craqueront pour les promenades à cheval, l'alpinisme et l'escalade, des activités auxquelles se prêtent parfaitement les environs.
Carte
Mismaloya, Jalisco

À proximité

  • Playa Mismaloya - 14 min à pied - 1.2 km
  • Baie de Banderas - 1 min en voiture - 1.2 km
  • Playas Gemelas - 2 min en voiture - 2.7 km
  • Zoo de Puerto Vallarta - 3 min en voiture - 1.6 km
  • Plage de Garza Blanca - 4 min en voiture - 5.8 km

Transport

  • Aéroport international Licenciado Gustavo Diaz Ordaz (PVR) - 50 min en voiture

Restaurants

  • ‪Blanca Blue Restaurant & Lounge - ‬5 min en voiture
  • ‪Aquazul Beach Bar & Lounge - ‬5 min en voiture
  • ‪Noi - ‬5 min en voiture
  • ‪BocaDos stk - ‬5 min en voiture
  • ‪The Rooftop at Hotel Mousai - ‬5 min en voiture

Foire aux questions

[NEW] 5-Star Oceanfront Estate | 7BR w/ 2 Infinity Pools, Jacuzzi, Full Staff, Shopping Services possède-t-il une piscine?

Oui, cet établissement propose une piscine.

Combien cela coûte-t-il de séjourner à [NEW] 5-Star Oceanfront Estate | 7BR w/ 2 Infinity Pools, Jacuzzi, Full Staff, Shopping Services?

En date du 9 oct. 2026, les prix trouvés pour un séjour d’une nuit pour deux adultes à l’hébergement [NEW] 5-Star Oceanfront Estate | 7BR w/ 2 Infinity Pools, Jacuzzi, Full Staff, Shopping Services le 23 oct. 2026 commencent à 1 136 $ CA, taxes et frais en sus. Ce prix est fondé sur le plus bas prix par nuit des 24 dernières heures pour des séjours dans les 30 prochains jours. Les prix sont sujets à changement. Choisissez vos dates pour obtenir des prix précis.

[NEW] 5-Star Oceanfront Estate | 7BR w/ 2 Infinity Pools, Jacuzzi, Full Staff, Shopping Services accepte-t-il les animaux de compagnie?

Non, l’établissement n’accepte pas les animaux de compagnie.

Combien coûte le stationnement à [NEW] 5-Star Oceanfront Estate | 7BR w/ 2 Infinity Pools, Jacuzzi, Full Staff, Shopping Services?

L’hébergement dispose d’un stationnement sur place.

À quelle heure est-il possible d'arriver à [NEW] 5-Star Oceanfront Estate | 7BR w/ 2 Infinity Pools, Jacuzzi, Full Staff, Shopping Services?

L’arrivée est possible à partir de 15 h.

À quelle heure doit s'effectuer le départ à [NEW] 5-Star Oceanfront Estate | 7BR w/ 2 Infinity Pools, Jacuzzi, Full Staff, Shopping Services?

Le départ est à 11 h.

Où se situe [NEW] 5-Star Oceanfront Estate | 7BR w/ 2 Infinity Pools, Jacuzzi, Full Staff, Shopping Services?

South Zone - villa directement sur la plage se trouve à moins de 15 minutes de marche des sites suivants : Baie de Banderas et Playa Mismaloya. Playas Gemelas et Zoo de Puerto Vallarta se trouvent également à moins de 3 km.

Avis

9,6

Exceptionnel

Les avis sont présentés en ordre chronologique, soumis à un processus de modération et vérifiés, à moins d’indication contraire.
En savoir plusS’ouvre dans une nouvelle fenêtre
Note de 10 – Excellent, d’après 49 avis sur 58.
Note de 8 – Bien, d’après 6 avis sur 58.
Note de 6 – Acceptable, d’après 2 avis sur 58.
Note de 4 – Médiocre, d’après 1 avis sur 58.
Note de 2 – Terrible, d’après 0 avis sur 58.

8,8/10

Propreté

9,8/10

Arrivée

9,4/10

Communication

9,0/10

Emplacement

9,2/10

Exactitude de l’annonce

Avis

Avis vérifié

10/10 – Excellent

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Absolutely Gorgeous property! House was amazing, as well as the staff! I highly recommend.
Séjour de 6 nuits en juin 2026
Avis vérifié

8/10 – Bien

Points forts : Arrivée, communication, emplacement et exactitude de l’annonce.
While this villa is quite lovely, it could use a little attention. there are some maintenance issues (lighting, AC units, pool tiles, dish washer, water features) as well as the kitchen being very grubby. The location is great but not at all walkable to any services, so be prepared to drive. we did not use any of the offered daily services. requested a replacement purified water jug but this was not provided.
Séjour de 7 nuits en août 2026
Avis vérifié

10/10 – Excellent

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Accommodations exceeded expectation. Natalia was a great host and had everything on point when we got there. Some deferred maintenance and water issues but over all great house and staff. The view pictures are spot on. I would say not small children friendly.
Séjour de 4 nuits en mars 2026
Avis vérifié

10/10 – Excellent

Points forts : Arrivée, communication, emplacement et exactitude de l’annonce.
Points faibles : Propreté
Plenty of room for a large group! Location is beautiful and the grounds and pools are well maintained. The house could use a deep clean, some organization, and maintenance, but the staff and managers were responsive, incredibly helpful, and fantastic to work with.
Séjour de 5 nuits en juin 2025
Avis vérifié

8/10 – Bien

Points forts : Propreté, arrivée, emplacement et exactitude de l’annonce.

Lovely

It was a great stay, our hosts were wonderful and accommodating. It felt very safe and the food and view were excellent
Séjour de 4 nuits en février 2023
VrboOwner a répondu le 28 févr. 2023
👓Thanks so much for the review Michael👓 - We hope to see you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have. Cheers! ~/Paulette
Avis vérifié

10/10 – Excellent

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Great time

The house and staff are amazing. Relaxing, clean and fun!
Séjour de 4 nuits en mai 2023
VrboOwner a répondu le 24 juill. 2023
💯 - Thank you SO much for staying with us, we are happy you enjoyed your time in Amazing Puerto Vallarta!! ~/ Paulette
Avis vérifié

10/10 – Excellent

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

5 star Villa and staff. Highly recommend.

Easy, thorough instructions
Séjour de 5 nuits en février 2023
VrboOwner a répondu le 28 févr. 2023
✨✨Thanks for the great review James. We are thrilled you enjoyed your time with us. Our priority is customer service and we are SO happy that YOU were happy:) Excited to see you again next time. ~/Paulette🔆
Avis vérifié

10/10 – Excellent

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Private retreat

This property was perfect for our group of couples. It was very relaxing, the staff took excellent care of us and the food was authentic and delicious. They were friendly and always accommodating to our needs. We would definitely stay here the next time we return.
Séjour de 4 nuits en février 2024
VrboOwner a répondu le 21 mars 2024
✨✨Thanks for the great review Mark. We are thrilled you enjoyed your time with us. Our priority is customer service and we are SO happy that YOU were thrilled with your stay at Villa Tortugas :) Excited to see you again next time. ~/Paulette🔆
Avis vérifié

10/10 – Excellent

Beautiful home in amazing location

My family and I spent Thanksgiving at Villa Tortugas and it couldn’t have been better. The house is lovely! And the staff made our stay perfect. We all agreed we would come back!
Séjour de 5 nuits en novembre 2018
VrboOwner a répondu le 22 mars 2020
Thank you very much for your kind words. It was a pleasure to have you as our guests in Villa Tortugas. Hoping to see you again.
Avis vérifié

10/10 – Excellent

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

INCREDIBLE

What an amazing stay. The staff is incredibly accommodating and sweet. Absolutely gorgeous views - we fell asleep to the sound of the ocean waves. I will be back again as soon as I can!
Séjour de 3 nuits en mars 2022
VrboOwner a répondu le 3 juin 2022
🔆Thank You🔆 for giving us a shot, and even more for leaving us this review. Many of our customers are referred to us by existing customers. Like you, all our other customers too loved our location, proximity to the beach, restaurants, nightlife, and quiet location (but yet close to everything). We look forward to seeing you again🍹 ~/Paulette
Avis vérifié

6/10 – Acceptable

Points forts : Arrivée, communication et emplacement.

PV vacation

The location and property on the beach is amazing!! The only issues we had was ant inside the facility and missing tiles in the pool that create an extremely dangerous surface that injured a couple of our family members. The staff were amazing. The food and service was very good.
Séjour de 4 nuits en novembre 2024
VrboOwner a répondu le 8 déc. 2024
Thank you for your feedback and for highlighting the aspects you enjoyed, such as the amazing location, attentive staff, and great food and service. We’re truly sorry to hear about the issues you encountered with the pool and ant presence. Guest safety and comfort are our top priorities, and we take these matters very seriously. Please know we have addressed the concerns about the pool tiles and ant situation to ensure these are resolved promptly. We appreciate your understanding and hope to have the opportunity to welcome you back for an even better experience in the future.
Avis vérifié

10/10 – Excellent

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Amazing PV House

We had our whole family 8 adults and 4 small children for a wonderful week together. House is very spacious and great for large group. Two beautiful pools and with incredible views. Staff at house could not have been more wonderful and accomodating. Great vacation
Séjour de 7 nuits en décembre 2022
VrboOwner a répondu le 28 févr. 2023
🌟Thank you so much Steve for leaving us this note and thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently and we hope to see you again soon. ~/Paulette ⛱️🌊🍹🍍
Avis vérifié

6/10 – Acceptable

Points forts : Arrivée
Points faibles : Propreté, emplacement et exactitude de l’annonce.
1. That elevator needs to be replaced. It’s so old and rusted we were scared to use it . Also not having access to it from inside the house is inconvenient. 2. Bath towels and Pool towels need to be replaced everyday . We had to ask for it which I think was ridiculous. 3. The Air conditioner in the top bedroom was leaking and the floor was slippery. 4. The biggest problem was lizards running around inside and outside the house. 5. The dryer in the house never worked, which was hard for swim clothes to dry
Séjour de 3 nuits en avril 2026
Avis ancien

10/10 – Excellent

Beautiful!

We were impressed with the home and with the service! Upon arrival, we were welcomed with open arms, margaritas, and guacamole and chips. As soon as we entered the home, we could see one of the infinity pools and the ocean. Almost every room has a view to the ocean and they are clean and well kept. Gloria and her staff were on top of everything and made us feel like part of their family. The food was delicious, the staff was great, and we were well taken care of. I would recommend this property to a friend or relative. Overall, we had a great experience.
VrboOwner a répondu le 22 mars 2020
Thank you for your kind comments. It was a plesure to have you and your family stay at Villa Tortugas. Kind regards, Paulette
Avis vérifié

10/10 – Excellent

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Gorgeous Villa!

We (15 adults) had the absolute best time celebrating my 30th birthday here! The staff at the house are so wonderful and accommodating, and your jaw will drop when you see how gorgeous the house is. Keep in mind it’s a little south of Puerto Vallarta and could be difficult to get Ubers from there, but the staff was so helpful in calling taxis! The address on Google Maps is different than where the house actually is, so the airport pick up service was helpful (if not a little expensive and they ended up being a little late for us). We used “Casa Jade” to find the Villa since it was right next to it, so that might be a good option for you as well.
Séjour de 4 nuits en mai 2023
VrboOwner a répondu le 24 juill. 2023
Thank You❤️ We are incredibly grateful that you took the time out to leave us this note. We put our customer satisfaction as top priority and we are committed to all our guests. It's customers like you that make our job wonderful. We look forward to serving you again 🍹🍉 ~/Paulette
Avis vérifié

10/10 – Excellent

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Beautiful Property South of PV

Man this was a great stay. The house is remote being nearly 30+ mins from PV proper. Still, it's in a beautiful location and just a great place over. Six stories so make sure you're ready to climb some stairs, but we didn't mind that at all. The staff was excellent. Martha was amazing. So was our chef and housekeeper. Jorge always available if we needed anything from outside the house. Negatives that were out of control of the staff/owner? Bug bites. Be prepared to come with insect repellant and use it. That is not the fault of the staff or owner. You are in a sub tropical area so it's to be expected. Overall, a lovely home and a great experience.
Séjour de 5 nuits en décembre 2021
VrboOwner a répondu le 15 déc. 2021
So happy to hear that you enjoyed your stay at Villa Tortugas, it was a pleasure hosting your group. I hope to see you again in Puerto Vallarta. Merry Christmas and a Happy New Year to the entire group
Avis vérifié

10/10 – Excellent

An amazing 40th birthday celebration with me and 13 friends

Our group of 14 stayed at villa tortugas for my 40th birthday bash. It was such a wonderful experience. So nice to not have a care in the world and be taken care of by a wonderful staff team. Carla and Rubi the chefs were amazing, the food was outstanding. We had them cook for us all week and there was lots of variety. The villa itself was spacious and beautiful. Lots of patio space. Innez our lovely housekeeper kept our towels and bed sheets fresh and clean each day, as well as tidied up the pool bar area regularily. Miguel hauled our beverages down to the pool cooler too. Thank you to all the staff! We enjoyed spending time together at the main pool - what a view. Basking in the sun and watching the horizon for whales! Only recommendation for improvement is to get foam mattress pads for the pull out sofa beds in the tv room and the den for better comfort for guests who have to sleep on those. We had a large group so did have to take advantage of the pull outs. I would love to go back one day! Thank you Paulette for all of your help in planning the trip, it was much appreciated.
Séjour de 7 nuits en février 2019
VrboOwner a répondu le 22 mars 2020
Dear Julie, Thanks for your kind words. Regarding the pullout sofas, please note that we have purchased a Mattress Gel Pad Topper for our upper pullout love seat plus, we have full replaced the queenside sofa bed in the TV room. We want our guests to fully enjoy their stay with us. All the best, Paulette
Avis vérifié

8/10 – Bien

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Corporate Retreat notes

We had a great trip here. However, I recommend closely reviewing the room situation. The bedroom description was a little misleading, which was a problem for our corporate retreat (8 adults, none of which were coupled with each other). It does say 5 master bedrooms + loft studio + children's suite, but the room layout also indicates 8 bedrooms. What you really get are: - 5 Master bedrooms (4 look out to the ocean, one looks at a wall) - all with attached bathrooms - 1 twin bed bedroom that is attached to one of the master rooms, so you have to walk through one bedroom to get to the twin room (this was problematic for us, since we needed 8 separate rooms...It doesn't have a separate entrance) - 1 office that had a blow-up mattress (the staff quickly switched this out for a real mattress) - 1 common area that had a pull-out couch that looks out over the pool (again, a problem b/c we couldn't go through this space until the person woke up) Had we known this, we probably would have booked elsewhere. However, if this layout isn't a problem for you, then it is a lovely place to stay. The property is south of Puerto Vallarta in a charming area away from the hustle & bustle. It sits above the ocean and while there really isn't a way to swim directly in front of the villa, the beach is a short walk away. The staff were friendly and accommodating. We had a couple of things that weren't purchased for us as requested, but they took care of any slip-ups right away. We also had one guest with elevated dietary needs, which they managed without issue. Communication with the booking contact was simple and easy and she was always quick to respond. So other than the room situation, it was a great stay.
Séjour de 4 nuits en mars 2023
VrboOwner a répondu le 11 avr. 2023
We appreciate your review very much as we put our customer satisfaction as top priority and we are committed to all our guests. As I am sure you can imagine, sometimes things come up and need to be dealt with during a guest's stay and we do our best to accommodate anything that may arise. We look forward to earning back your business💯🌟 To all our future guests - The Villa is a total of six levels in all with a glass elevator that runs from level two to level five. Level 1-6 is top to bottom: (bottom is the ocean level) 7 Bedrooms / 10 baths Level 1 - Master suite - King bed with Jacuzzi bathroom - ocean view, Queen Bedroom with office - ensuite bathroom - Oceanview balcony (we have just recently put a full queen bed in this room, picture coming soon) Level 2 - Kitchen, Living room, dining room, Bar, Upper pool, Elevator, Full bath. Level 3 - 2 Queen bedrooms w/oceanfront balcony and ensuite bathrooms, 1 interior queen bedroom with ensuite bath Level 4 - 1 Queen bedroom w/oceanfront balcony and ensuite bath, 1 king bedroom w/oceanfront balcony and ensuite bath + attached interior kids’ room with 2 twin beds (attached to the king bedroom) Level 5 - Recreation room, Oceanfront Balcony, Full bath, sleeper sofa Level 6 - Main pool deck, Bar, Jacuzzi, Palapa, Full bathroom
Avis vérifié

10/10 – Excellent

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

A beautiful, relaxing family holiday getaway

The pictures barely do this place justice. This home is beautifully appointed and well maintained. The views are breathtaking—even watching whales and dolphins from our porches. There are so many places to relax and enjoy all the beautiful nature around this home. It felt like a wonderful escape. We were a family of 10, with children 5 and 7 years old, and 8 adults and there was something for everyone. Being 20 minutes away from the city of PV and crowds during this covid time was just where we wanted to be, while still having access to the city as needed. The staff was thorough and conscientious, kind and fun. Martha, the house manager and concierge, who speaks English, led the team and knew the answer to our every question, knew how to keep us as active as we wanted to be, and how to arrange transportation as needed. Of note, since we were there in the “winter” over Christmas and New Year’s, the angle of the sun over the surrounding mountains and also partly due to a new high rise built next door, the sun was blocked from the pools every day until after 4pm. While this was disappointing, with Martha’s help, we quickly found sun at the nearby beach, an wonderful adventure park, renting a large fishing/cruising boat and even taking a pirate ship. Martha was amazing, and went beyond her job. We now consider her family! Our chef, “Cheena” prepared wonderful breakfasts and dinners, sandwiches for the kids and after noon snacks which was perfect for our group. And the margaritas never ran out! The housekeeper, Karina kept the house immaculate and Jorge and his son Jorge, drove us everywhere, kept groceries and supplies full, and maintained the beautiful grounds. Gabriel was our night security and also helped keep the property maintained and operating. This home has things wired to run perfectly and address any issues (nothing of major to note) immediately, and with a smile. We rented this partly based on previous reviews and they are accurate. If you need a beautiful escape, this is the place!
Séjour de 9 nuits en décembre 2021
VrboOwner a répondu le 3 juin 2022
💙🍹Thank you Gayle for taking the time to leave us such a beautiful review. Most people don't bother to leave reviews about positive experiences unincentivezed, and that's what makes you the star. Thanks again and we look forward to seeing you next year💯 ~/ Paulette
Avis vérifié

8/10 – Bien

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Family Time

Overall great place. The staff was amazing- great food prepared and so pleasant. The place is gorgeous but needs to be updated and maintained a bit better. The waterfall and pond were not working and had gross stagnant water in them right near the main pool. Teh jacuzzi smelled like sulfur and although worked well was yellow foam sometimes. Neither infinity pool was filled high enough to work as infinity pools but otherwise were good. One of the bedroom with two bed sis attached to the main suite so good for children but not adults
Séjour de 7 nuits en mai 2022
VrboOwner a répondu le 1 juin 2022
💙Thank You Jeffrey 💙 We are incredibly grateful that you took the time out to leave us this note. We put our customer satisfaction as top priority and we are committed to all our guests. As we explained, sometimes in Mexico water pressure/levels can be low due to our mountain view location and unfortunately not under our control. To prevent colored foam, we suggest to all of our guests not getting in Jacuzzi with heavy lotion on your body otherwise jacuzzi needs to be treated to clean this situation. We are grateful that we were able to speak about this and we look forward to serving you again 🍹🍉 ~/Paulette
Avis vérifié

10/10 – Excellent

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Home and staff were spectacular!

Chef, pools, home were all superb!
Séjour de 5 nuits en mars 2022
VrboOwner a répondu le 3 juin 2022
Thank You Susan❤️ We are incredibly grateful that you took the time out to leave us this note. We put our customer satisfaction as top priority and we are committed to all our guests. It's customers like you that make our job wonderful. We look forward to serving you again 🍹🍉 ~/Paulette
Avis vérifié

8/10 – Bien

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Tortugas

This property is just gorgeous. The staff were friendly, food was amazing, everything was taken care of. Great vacation.
Séjour de 6 nuits en février 2022
VrboOwner a répondu le 3 juin 2022
🌞Thank you so much Kelly for leaving us this note and thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently and we hope to see you again soon💯 ~/Paulette
Avis vérifié

10/10 – Excellent

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Relaxing week in PV

We had such a relaxing week at the house and thought the staff did a wonderful job. The food was plentiful, delicious and they kept the poolside drinks refilled. The property was great and we spent almost all day in the pool. The palapa was a welcome surprise and we enjoyed our afternoon rain showers while sitting under it. We always judge a house on whether we would return and we absolutely would. The kids and adults all had a great week and want to thank the staff again for taking great care of us.
Séjour de 7 nuits en août 2021
Avis vérifié

4/10 – Médiocre

Points forts : Propreté, arrivée
Points faibles : Emplacement, exactitude de l’annonce

Important disclosures for future renters

Neither in-home description nor photos nor during our correspondence was is it noted anywhere that a multi-story condominium complex is being built next to the villa creating substantial noise pollution, visual pollution, and lack of privacy. Drone made photo may be presented. Per description breakfast and dinner were supposed to be prepared by a professional chef. The woman who cooked our food was kind, helpful, and polite, but she made simple and repetitive food. The meal preparation objectively did not warrant the $ 1170 price tag. Future renters in Spanish should request daily receipts for purchased food. Despite my two requests a folder containing 41 receipts was presented just two hours before departure. Even a glance at them revealed a receipt for gasoline and kind of food which we have never seen. Staff was courteous, but we were uncomfortably surprised by the number of them and their constant public presence. At times there would be up to seven people in the kitchen/living area, resulting in us never having personal family privacy there during the day. Last but not least - the internet connection is very slow, not fast enough to download our COVID-19 pdf test files.
Séjour de 6 nuits en juillet 2021
VrboOwner a répondu le 1 sept. 2021
We take our customer’s feedback very seriously and are extremely sorry for any inconvenience that may have been caused during your stay at Villa Tortugas. As you can see from our other reviews, we pride ourselves in providing great customer service to all our guests. By no means can we control a new development in this beautiful area as we were once new development as well. However, we want to be VERY clear to all our future guests that on each side of our Villa is another private Villa and on one side of our Villa we purchased extra land which is our garden and waterfall (also seen in our accurate pictures). The reason we chose this location in the first place when we built our home, was to be just outside of “Downtown” (no noise pollution, visual pollution, or lack of privacy). FOOD: Before all arrivals guests are provided with menus to choose their meals for the week and, in this specific case, we were told (and I quote) "So we don't have any special requirements for food and drink. The menus you have sent look amazing and will suit us perfectly". Our chef that week, Yolanda and her assistant worked very hard in preparing the menus requested by our guests. If a guest want’s something specific, all they need to do is ask for it. RECEIPTS: With all our guests, receipts are available every day and we keep them together to be viewed at any time by our guests. Unfortunately, most guests wait until the last minute to review them. Also, if you need assistance in translating any receipts, we can do that for you as well. INTERNET: Unfortunately, during the rainy season in Puerto Vallarta, lightning storms tends to affect internet from time to time. Although sometimes frustrating, these are the pluses and minuses of the internet and technology in Mexico.. Respectfully - Paulette and the Villa Tortugas Team
Avis vérifié

10/10 – Excellent

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Vacation of a lifetime

This property is very much as advertised. We enjoyed beautiful sunsets and all the Puerto Vallarta has to offer.
Séjour de 7 nuits en juillet 2021

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