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Serenity Woods - Game Room & More!

Galerie de photos de l’hébergement Serenity Woods - Game Room & More!

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Aire de séjour
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Avis

9,2 sur 10 – 
Merveilleux
3 chambres2 salles de bain6 personnes

Commodités populaires

  • Cuisine
  • Laveuse
  • Sécheuse
  • Espace extérieur
  • Stationnement disponible
  • Foyer

Explorez la région

Afficher sur la carte
South Lake Tahoe, CA
  • Place, Parc d'état de Washoe Meadows
    ‪11 min à pied‬
  • Place, Téléphérique Gondola de Heavenly
    ‪19 min en voiture‬
  • Place, Centre commercial The Shops at Heavenly Village
    ‪19 min en voiture‬
  • Airport, Lake Tahoe, Californie (TVL)
    ‪10 min en voiture‬

Chambres et lits

3 chambres (6 personnes)

Chambre 1

1 grand lit

Chambre 2

1 très grand lit

Chambre 3

2 lits 1 place

2 salles de bain

Salle de bain 1

Toilettes · Douche uniquement

Salle de bain 2

Toilettes · Douche uniquement

Espaces supplémentaires

Terrasse en bois ou patio
Cuisine
Balcon
Jardin
Salle à manger

À propos de cet hébergement

Serenity Woods - Game Room & More!

Summary:

Serenity Woods

3 bedrooms + bonus room

Maximum occupancy is 6

Maximum parking allowed is 4

County quiet hours are observed from 10pm - 8am.

Occupancy is limited during quiet hours.

VHR # 073092

TOT #: 067378



The Space:

Welcome to your Serenity in the Woods! When you arrive here, you will experience ultimate tranquility in this updated rustic charmer located on a quiet, woodsy street in one of Tahoe’s finest neighborhoods. The owners live just down the hill and love coming up to make updates to their home for their guests. You will feel the pride of ownership right when you walk in.



BEDROOMS

Downstairs there is 1 bedroom - a queen bed and then a full bathroom to share. Upstairs you will find 2 additional bedrooms, one with a King bed and the other with 2 twin beds. There is another full bathroom up there.



LOCATION

This home is located in a very local and serene neighborhood - just a short 7 min drive into town where you will find Raley’s, South Shore Brewing, Emerald Bay Bar and Grill, Aleworx, Cocktail Corner, Bevmo, TJMaxx and more! You will be 25 mins to Heavenly Ski Resort, 15 mins to Sierra-at-Tahoe, 45 mins to Kirkwood, 25 mins to the casino fun and 15 mins to beautiful Lake Tahoe!



HIGHLIGHTS

Garage converted game room

Ping pong table

Shuffle board

Corn hole

Large back deck

Gas BBQ

Very cute interior

Serene backyard setting

Updated kitchen and bathrooms

Lovely owners



TAHOE RENTAL ORDINANCE

The following laws were set forth by the county and apply to every home in Tahoe. They were put in place to keep Lake Tahoe an enjoyable and safe place to visit for years to come! :)

1. The hot tub cannot be used after 10pm (if this home has one)

2. 10pm - 8am is the county quiet time for all rentals.

3. Trash cannot be left outside and must go into the bear box.

4. We cannot host extra people or allow parties.

5. We cannot accomodate extra cars, parking on the street or dirt.

PLEASE NOTE: Neighbors may alert the police who will issue fines to guests found to be in violation. In order to protect this owner’s permit, we reserve the right to ask guests to leave if this happens.



ELECTRIFIED BEAR MAT

There is an electrified bear mat in front of the back sliding door. This is a common thing to have in Tahoe to keep bears away. Although it’s not dangerous, it can be slightly painful if stepped on with bare feet or socks. You will not be shocked if stepped on with shoes. You may turn it off when you are home by unplugging it outside or you can keep it on during your stay just make sure everyone in your party knows to wear shoes and to not touch it with bare feet, hands or socks. Small children should not be left alone on the deck. Again, it’s not dangerous but it doesn’t feel good. Contact us if you have any questions.



ROOF SNOW SHED

The roof sheds (drops) all of it’s ice and snow periodically onto the front and back deck/walkways. We do our best to shovel and mitigate this before you arrive but sometimes it happens while a guest is here or right before arrival so you may arrive to some snow and ice that has freshly dropped. You can either shovel it out of the way or text our local team for us to come shovel it. Please do not walk or climb over it. This will turn it into a huge ice mound and be very hard to remove. If you have arrived and this has already happened, apologies! If it’s a heavy Winter, we might not be able to get it all out of the way so some of it might need to be walked over. During the historic Winter of 2022/2023 - an ice mound was created which had to be climbed over. This should only happen during very heavy snow years.



Interaction with Guests:

You will check in by going right to the home using our keyless entry system. Your door code is the last 4 digits of your booking phone number followed by the check mark button that will activate at 4pm. Make sure to pull the door toward you when you put the code in to ensure the deadbolt is aligned. We have a 24 hour customer care team and a local team available during business hours.

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Règles de l’hébergement

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Enfants

Enfants autorisés : de 0 à 17 ans
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Événements

Événements non autorisés
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Animaux de compagnie

Animaux de compagnie non autorisés
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Fumeurs/non-fumeurs

Hébergement non-fumeurs

Renseignements importants

À savoir

Nº de l’hébergement : 4429489vb
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
Les fêtes et les événements de groupe sont interdits
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de monoxyde de carbone
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de fumée

À propos du quartier

South Lake Tahoe

C’est dans le quartier North Upper Truckee à South Lake Tahoe que vous trouverez cette maison de vacances. Les célèbres Téléphérique Gondola de Heavenly et Heavenly Ski Resort (station de ski) valent le détour si un minimum d'action est à l'ordre du jour. L'aventure, très peu pour vous ? Vous préférez vous poser et apprécier la beauté naturelle des lieux ? Partez à la découverte des non moins emblématiques Emerald Bay State Park et Zephyr Cove Beach. Vous voyagez avec des enfants ? L'incontournable Magic Carpet Golf s'impose ! Consultez aussi l'affiche de l'illustre South Lake Tahoe Ice Arena (patinoire de hockey), pour vibrer à l'unisson.
Carte
South Lake Tahoe, CA

À proximité

  • Parc d'état de Washoe Meadows - 11 min à pied - 1.0 km
  • Lac Fallen Leaf - 12 min en voiture - 10.4 km
  • Téléphérique Gondola de Heavenly - 19 min en voiture - 20.5 km
  • Centre commercial The Shops at Heavenly Village - 19 min en voiture - 20.5 km
  • Plage Lakeside Beach - 19 min en voiture - 20.1 km

Transport

  • Aéroport de Lake Tahoe (TVL) - 8 min en voiture

Restaurants

  • ‪Cascade Kitchens - ‬8 min en voiture
  • ‪McDonald's - ‬9 min en voiture
  • ‪Taco Bell - ‬9 min en voiture
  • ‪Crazy Good Bakery Cafe - ‬9 min en voiture
  • ‪Lake Tahoe AleWorX - ‬9 min en voiture

Foire aux questions

Serenity Woods - Game Room & More! accepte-t-il les animaux de compagnie?

Non, l’établissement n’accepte pas les animaux de compagnie.

Combien coûte le stationnement à Serenity Woods - Game Room & More!?

L’hébergement dispose d’un stationnement sur place.

Où se situe Serenity Woods - Game Room & More!?

North Upper Truckee - propriété de vacances de type familial de South Lake Tahoe se trouve à moins de 5 km des sites suivants : Parc d'état de Washoe Meadows et Lake Valley State Recreation Area. Les points d'intérêt suivants sont également à moins de 10 km : Magic Carpet Golf et Mt. Tallac Trail.

Avis

9,2

Merveilleux

Les avis sont présentés en ordre chronologique, soumis à un processus de modération et vérifiés, à moins d’indication contraire.
En savoir plusS’ouvre dans une nouvelle fenêtre
Note de 10 – Excellent, d’après 51 avis sur 66.
Note de 8 – Bien, d’après 8 avis sur 66.
Note de 6 – Acceptable, d’après 2 avis sur 66.
Note de 4 – Médiocre, d’après 2 avis sur 66.
Note de 2 – Terrible, d’après 3 avis sur 66.

9,2/10

Propreté

9,4/10

Arrivée

9,4/10

Communication

9,0/10

Emplacement

9,2/10

Exactitude de l’annonce

Avis

Avis vérifié

10/10 – Excellent

Lynne D.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Convenient location in the Meyers community for a short drive to the lake/beach, as well as trails for hiking and biking. Also a short drive to the slopes, restaurants, and shopping. Cozy living area w/fireplace and well stocked kitchen re pots/pans and dinnerware. Large backyard and overall quiet area.
Séjour de 5 nuits en novembre 2025
VrboOwner a répondu le 6 janv. 2026
Thank you for the great review! We’re glad you enjoyed the convenient Meyers location and the easy access to the lake, trails, slopes, restaurants, and shopping. It’s wonderful to hear the cozy living area, fireplace, well-stocked kitchen, and spacious backyard added to your experience, along with the quiet setting. We’d love to host you again on a future visit!
Avis vérifié

10/10 – Excellent

Danielle F.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
This was a great place for our family with young children to stay while in town visiting. The house had everything we needed and more.
Séjour de 5 nuits en août 2025
Avis vérifié

10/10 – Excellent

Brandon M.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Great stay!

We were in Tahoe for a wedding, and this place was the perfect size and location for two couples to share! It was clean and comfortable, and the welcome package was really nice. The property management checked in via text while we were there and were very communicative. Overall, it was a great stay!
Séjour de 2 nuits en août 2025
Avis vérifié

10/10 – Excellent

Janice S.

Points forts : Propreté, communication, emplacement et exactitude de l’annonce.

Perfect Getaway

Clean, well-stocked, fun game room, good location.
Séjour de 5 nuits en septembre 2024
Avis vérifié

10/10 – Excellent

Willa G.

Points forts : Propreté, arrivée, communication et emplacement.

Sweet and cozy spot!

Everything was very comfortable, the kitchen and bathrooms were well stocked, and overall it was a fantastic place to stay!I wish I’d known in advance that there was a hot tub and extra beds, as I would have brought a bathing suit more friends on the ski trip, but on the whole, I am very happy with the accommodations!
Séjour de 2 nuits en mars 2025
VrboOwner a répondu le 25 avr. 2025
Willa, Thank you for the amazing feedback! We are thrilled you enjoyed the house. We welcome you back anytime! Grand Welcome South Lake Tahoe!
Avis vérifié

10/10 – Excellent

Brian S.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Vacation

House was great and very clean and accommodating for our family. Check in process was a little longer with having to sign some additional forms prior to getting check in info. However, once complete had the check in details in 10 minutes. Recommend this property for other families visiting Tahoe.
Séjour de 3 nuits en juin 2025
Avis vérifié

10/10 – Excellent

Peter B.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Hope to stay again

The house is adorable and has all the amenities. Lots to keep us busy with games, etc. Jacuzzi was nice and so was the ping pong. Everyone had their own space to sleep. A little bit from town but not too bad. Would love to stay here again.
Séjour de 2 nuits en juin 2022
VrboOwner a répondu le 19 août 2022
Thank you for your review! We are so happy to hear you enjoyed your Grand Welcome Vacation experience and hope to host you again soon, either here or at one of our many locations across the country.
Avis vérifié

8/10 – Bien

Neali A.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Long weekend at Heavenly

We made this reservation sort of last minute for busy Presidents Weekend. The house was fine. Beds were super comfy. Kitchen is nice but the pots and pans were super old, so not appealing for cooking. The "rec room" is actually the garage which was freezing cold so basically unusable in the winter. The hot tub was nice to use, but also hard to get the cover on and off and to trudge through the snow. Overall, a fine trip, but probably wont stay here again.
Séjour de 4 nuits en février 2024
Avis vérifié

2/10 – Terrible

Indesha C.

Points faibles : Arrivée, exactitude de l’annonce

We felt spied on/watched very uncomfortable!

We felt as if we where being watched and It Was very hard to enjoy the trip as the owner texted an called EVERY day ALL day for Every little thing. If your looking to enjoy the weekend peacefully this is NOT the location. Was very annoyed 😒 I will never return an I wouldnt recommend it anyone. These people shouldn't rent the house out in my opinion.
Séjour de 2 nuits en juin 2022
VrboOwner a répondu le 13 juin 2022
We notified guests on the first night because of a bear sighting, breaking into the guest's car and did not want them to incur damage. The need to check in at first it was to help them, however, we then realized the guest had too many people and cars, were loud and overall clearly here to party and not enjoy the weekend peacefully. Most guests have a great time at this home, but unfortunately all hosts need to be on high alert in Tahoe due to the strict local laws.
Avis vérifié

10/10 – Excellent

TAMARA C.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Perfect house for quick getaway!

We stayed at this property the weekend of the Valhalla Renaissance Fair. We had to contact the property manager because the code wasn't working. But he responded quickly and got us into with another code. Once inside the house was SO cute! There was an awesome gift bag full of little goodies and a personalized card that the owners left us. I truly appreciate their thoughtfulness! The highlights of this rental are the garage which is full of things to do. We played ping pong, shot darts and played shuffle board. The hot tub was huge! The kitchen was beautiful! Fully remodeled with a Keurig Coffee Maker! There is no primary bathroom upstairs. But the bathroom you share with the other bedroom is big and very nicely updated. The floors do creak quite a bit but that's to be expected with the age of the home. The skylight was a nice touch in the primary bedroom. You could see all the stars at night. We did have to contact the property manager several times for little things. But they responded quickly and sent people out to fix the issues. We definitely would stay here again! It's quiet and still fairly close to all the action in South Lake Tahoe!
Séjour de 3 nuits en août 2024
Avis vérifié

2/10 – Terrible

Maddy P.

Points forts : Propreté, arrivée et exactitude de l’annonce.
Points faibles : Communication, emplacement

Worst VRBO experience

The house itself is great...clean, has everything you need. Unfortunately that’s the only positive about the house; turnkey has poorly managed this place. We had grave concerns after a stranger walked onto the property and was aggressive about turning off the propane grill our first night in the house (although it was allowed since it was not a red flag day, then proceeded to call the cops. When the sheriffs arrived at 9:20pm, they stated they had to check out the complaint, although quiet time and the outdoor hot tub is allowed till 10pm and to make sure to go inside by then. The next day management sent out two men unannounced to the house and proceeded to take away the propane tanks. The two strangers had access to our house, no forms of ID, and when turnkey was called, there was no information regarding this request and had to investigate who put the request in and how come I was never notified. After spending 3 hours on the phone, there was a resolution. DO NOT stay at this property unless you want to be hassled by management, neighbors and whoever else doesn’t want VRBO apart of this neighborhood.
Séjour de 3 nuits en septembre 2020
VrboOwner a répondu le 6 nov. 2020
Hi Maddy, Thank you for taking time to leave this review. We are happy to hear that you found the house to be great, clean and everything you needed. Regarding the situation that you faced, we apologize for any confusion and inconvenience concerning the use of propane during high fire season. Red flag warnings were intermittent with varying city and county mandates, so propane tanks were removed as a safety precaution. We regret that you were not notified prior to TurnKey arriving at the home and not waiting until your departure. Please know that we have since discussed this with the team and they now fully understand the importance of alerting guests to any visits or situations that may affect them. If there is anything else that we can do to make your experience better, please do not hesitate to reach out and let us know. – The TurnKey VR Team
Avis vérifié

4/10 – Médiocre

Sabas T.

Points forts : Arrivée, communication
Points faibles : Propreté

Unfortunate Stay

I have to be very very honest! My family and I were looking forward to spend time in Tahoe and get away from the busy work life in the city. We checked in a day late and came to a home that was very hot. I had to rely on the fans and open windows to kind of keep it clean. Furthermore, when we finally got ready to go to bed, I discovered the sheets to the main bed contained an oily substance (possibly baby oil). My wife was very grossed out and asked to check the kids beds… we discovered the two other beds were also dirty. One bed had someone’s hair while the other bed had someone’s old dirty socks. This tells me that the bedding had not been washed. The walls in the rooms had stains and the home had cob webs in various areas. I notified management asap. We stayed up until 2am waiting on the wife to wash the sheets for all beds. Management attended to the issue and provided new sheets and refunded a little more than the cleaning fees as a kind gesture. In this day and age, the rental properties need to be in tip top shape and the owners need to know that hygiene is very important especially with COVID. It is not right for a guest to arrive a day late and still come to find that the sheets are dirty and have to stay up till 2am washing the sheets or hair and socks that do not belong to you! It is just unacceptable! The cob webs… it doesn’t take but only a few seconds to wipe those off with the broom. If there were cob webs that tells me the the cleaning crew hasn’t been doing their job! The home had a lot of potential and things for the kids to enjoy but far it was far from enjoyable because of how dirty is was. I instructed the wife not to do the beds so the cleaning crew could come and really wash the sheets and do the bed for the next guest.
Séjour de 4 nuits en juillet 2022
VrboOwner a répondu le 10 août 2022
The sheets were all washed yet one did have a stain on it that did not come out. We acted quickly to resolve their issues and gave them a substantial amount of money back so it’s a shame that this lovely home was still given this review. We have since switched cleaning companies so future guests should never have this issue again. We feel this review stemmed from the guests arriving late during a heat wave vs the actual condition of the home. Please read the other reviews for this home that are much more accurate. Thank you.
Avis vérifié

10/10 – Excellent

Vishnu J.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Charming Home

This was a wonderful home to stay in. What was really nice was it was fully packed and had everything you would need.
Séjour de 3 nuits en mai 2022
Avis vérifié

10/10 – Excellent

Snehal S.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Nice stay and property

We had a nice vacation at this property overall!
Séjour de 2 nuits en février 2022
Avis vérifié

8/10 – Bien

Eugene B.

Points forts : Arrivée, communication, emplacement et exactitude de l’annonce.

Enjoyed but the warning messages before and at the cabin are unpleasant

Good
Séjour de 2 nuits en janvier 2022
Avis vérifié

8/10 – Bien

Gordon J.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Cozy house!

We all had a good time and experience. The host was also very helpful and communication as stellar.
Séjour de 4 nuits en novembre 2021
VrboOwner a répondu le 1 déc. 2021
Hi, Gordon! Thanks so much for taking the time to leave your review. Our guest feedback is valuable to us and we use it to continue to improve. We're so happy you enjoyed your stay at the Serenity Woods property and we hope to host you again in the future, either here or at any of our other properties across the U.S.
Avis vérifié

6/10 – Acceptable

Brian M.

Points forts : Propreté, arrivée, communication et exactitude de l’annonce.
Points faibles : Emplacement

Wonderful home, neighbors on high alert

The home is wonderful, as advertised with plenty of room and nice features. The neighbors were watching our every move and were not afraid to call the police about a noise complaint. Beautiful home, just be weary of the neighbors.
Séjour de 7 nuits en juin 2021
VrboOwner a répondu le 8 oct. 2021
Hi Brian, Thank you for the review. We're glad you enjoyed the home! The county rental rules were put in place so that our guests and neighbors can enjoy Tahoe peacefully. Thank you for understanding and we hope you return soon!
Avis vérifié

10/10 – Excellent

John V.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Peaceful

The family really enjoyed our first trip to Tahoe. Serenity Woods was a great place to come back to after activities and long days out. I was a little worried about noise complaints as my children can get a little loud at times but we had no issues during our stay. The house has a cozy cabin feel to it and had everything we needed. We all enjoyed playing ping pong in the garage/game room and will likely be purchasing a table for ourselves at home. If you are looking for a vacation home in a peaceful setting away from the casino hustle and bustle I would highly recommend you give it a try.
Séjour de 4 nuits en août 2021
Avis vérifié

10/10 – Excellent

Kate M.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Great family vacation home

We had a great time staying at this house. From the house amenities (ping pong!) to morning coffee on the back deck surrounded by trees and watching chipmunks scamper, it was perfect. There was everything we needed and more. Our only issues were bonking our heads on the slanted roof upstairs and that it is located a good distance from downtown. On the other hand, it's pretty near Pope, Kiva, and Baldwin Beaches. And it's blissfully quiet. We'd definitely consider staying again!
Séjour de 6 nuits en juillet 2021
VrboOwner a répondu le 5 oct. 2021
Thank you so much Kate for the wonderful review. Please come back and stay with us again. Take care!
Avis vérifié

10/10 – Excellent

Melissa H.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Perfect Hide Out

Quiet and comfortable home. This was exactly the right intersection between homey and luxury for us, and seemed to have thought of everything we might need. We all are ready to come back!
VrboOwner a répondu le 18 nov. 2020
Hi Melissa, I am so glad to hear that you've enjoyed your stay! Plaese feel free to reach out to us for any future reservations, thank you! Grand Welcome Vacation Rentals
Avis provenant d’un site partenaire

10/10 – Excellent

Phil S.

Great time.

Rating Details: The property manager was more than helpful. The vacation rental was very clean. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Overall, we were happy and had a great trip. Everything was great except the gas gill was dirty and out of propane (as was the fire pit propane). The issue was resolved within 24 hours after a few phone calls. A man came out to clean the grill and change the tanks. He did a very thorough job and the company called to follow up to make sure it was taken care of.
Avis vérifié

10/10 – Excellent

Joel G.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Tahoe Experience

Great property.
Avis vérifié

10/10 – Excellent

Tom T.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Great family spot

We were looking for a place where we could entertain ourselves for a week and this place was perfect for it. We had plenty of space for the 4 of us, we used just about all the entertainment options, with the ping pong table, shuffleboard, horse shoes, ring toss, cornhole, and multiple uses of the hot tub. We toasted smores over the fire pit, laid out on the upper deck to watch for shooting stars during the meteor shower, played video games in the upstairs bedroom, although the Wii wouldn't work for us, we were able to hook a Switch up to it easily enough. We watched Netflix and DVDs we brought in the family room, and played plenty of board games that we had brought up with us, although a couple that were at the house looked interesting as well. It was a short drive to town to get food and there were lots of options available there. The neighborhood was nice to walk in and was right up against a national forest that was nice to hike in.
Séjour de 7 nuits en août 2020
VrboOwner a répondu le 26 oct. 2020
Hi Tom, Thank you for the compliments, and we love hearing how much you enjoyed your stay with us! You were perfect guests, and we appreciate you taking care of our place as if it were your own. Please come back and visit us again any time! -The TurnKey VR Team
Avis vérifié

10/10 – Excellent

Lidia D.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

It was great!

Awesome place for our first time In tahoe for the summer. There were however a lot of cobwebs
Séjour de 4 nuits en août 2020
VrboOwner a répondu le 6 nov. 2020
Hi Lidia, Thank you for leaving this review, and we’re happy to hear that you had an awesome stay at our place! That being said, we do apologize for the cobwebs you encountered during your stay with us. We wish we had known at the time so that we could have helped out then. Our 24/7 guest hotline is always available if anything ever comes up while staying at one of our properties. Please know that we are following up with our Housekeeping Team about the cobwebs issue and prevent similar problems moving forward. If there is anything we can still do for you, reach out anytime and let us know. You were perfect guests, and we look forward to next time! -The TurnKey VR Team
Avis vérifié

2/10 – Terrible

John S.

Points forts : Propreté, communication
Points faibles : Emplacement, exactitude de l’annonce

PLEASE READ BEFORE BOOKING

The moment you walk into the home you are blasted with warning signs about $1000 fines for "excessive" noise and telling you to BE QUIET after 6PM. No one likes obnoxious neighbors, especially in a rental I get it. But no where in the ad at time of booking does it say anything about fines (I called turnkey when I saw the signs and they also confirmed all it said was "sound sensitive"). We even double checked the ad to make sure we didn't miss something (now the page clearly has been updated to reflect some but not all fines). 3 of us were sitting around the firepit in the backyard talking, no music, no yelling, nothing "excessive". The sheriff showed up and you can put two and two together. Also you cannot use the hot tub from 10PM-8AM or you guessed it, another $1k fine. Who wants to hot tub in July before 10PM? Also cannot park in the street or off the driveway, another 1k fine. After doing research, yes the fines are laid out on the LAST PAGE of the 18 page rental agreement. Yes it is my fault for not reading every page. But I do find it shady/deceiving sticking the most important part on the last page of a document, Instead of being transparent and laying it out in the ad. Every rental place asks you to be quiet, and be courteous neighbors. Technically the ad still doesn't list all the fines, even with the update! The house itself is made to look secluded which is not the case. The inside is as advertised. Really nice kitchen, upstairs bathroom is nice, king bed is comfy. We had 8 people and had to to use dirty towels all weekend unless we wanted to do laundry. The house only had 2 rolls of TP. We didn't dare use the game room because the sheriff told us he had to give a ticket to a VHR because they were playing air hockey inside but with the windows open which was too loud for the neighborhood. The house has no AC (which it doesn't need it) but you need the windows open during the day for air flow. So at this point, you can't be "loud" in your own home either. All of the fines by the way, don't apply to residents. Our neighbors had loud music but didn't matter. I just field duped. We came to Tahoe in 2014 & had a great time. Beautiful place. But had I been properly informed before arriving, we wouldn't of booked in Tahoe (which by reading city council meetings is what they want, trying to get rid of VHRs through fines). Again the house is nice & well taken care of just dont go if you plan on spending much time in the yard. Not worth it.
VrboOwner a répondu le 3 sept. 2020
Hi John, Thank you so much for taking the time to post this review, and we are happy to hear that you liked our place and found it to be nice. We would like to sincerely apologize for any inconvenience you experienced. Here at TurnKey, your feedback is highly valued, and although we do try our best to offer the most impeccable service possible, there are times when we do make mistakes. To ensure we’re being good neighbors to those around us, TurnKey has made a significant effort to make sure the city’s rules and regulations are accepted and understood by all of our guests. This information is included in the Guest Access Instructions that guests receive prior to their stay and on various signs posted throughout the home, as well as in the guest agreement and the listing online. It is our hope that guests utilize the home’s fantastic amenities during their stay, but we do request that the city’s noise ordinance is kept in mind and followed for the guests' own protection. While we wish we had some form of control or say in the local ordinances, we do not and we want to help our guests have as positive of an experience as possible. Regarding the toilet paper please know that we only provide a starter set of items for the homes, to get folks started so that they can enjoy their arrival days, take inventory, and pick up whatever else is needed to get them through their trip. Prior to each stay, we stock dish soap, laundry detergent, a roll of paper towels, toilet paper, a dish brush to wash dishes, a few trash bags, dishwasher detergent, bar soap, and the standard bathroom amenities you might find in a hotel. Regarding the towels, please know that we do not leave an unlimited supply at the properties as this often leads to disappearances; however, the majority of our units do have washer and dryer facilities and our guests rarely encounter issues with these circumstances. If there is anything else, we can do for you, please reach out at any time and let us know. -The TurnKey VR Team

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