The host is very responsive and friendly. Checkin and checkout is a breeze, and we had zero problems with communication throughout our stay. The cabin is beautiful, and has huge open windows in the main area that allows the sun to pour in. The cabin does get pretty warm with said open windows, so be prepared to dress cool in the cabin. The stairs that go to the upstairs bedroom and loft is very narrow and windy, which is hard for elderly or disabled people to get up and down, but is doable for most. We loved the wrap around porch, which had plenty of seating for us all, and the views are absolutely beautiful. The walls in the cabin are super thin, including the ceiling separating the two bedrooms, so beware of that lol. The cabin is very cozy and we had no problem feeling at home while we were there. The hot tub was clean and relaxing. The roads and driveway to the cabin is VERY steep, so be prepared for that, and I definitely would not recommend this property if there is a chance of snow or ice during your stay, you will be stuck! The location is remote, but still only like 10 minutes away front the main part of Pigeon Forge, so that was nice. Overall, we loved this cabin, and we would definitely be interested in staying again.