Serene SoCo Escape — Walk to Cafes + Free Parking/In-Unit Laundry!

Hello, thank you for your feedback — we truly regret that this situation affected your stay. That evening, we received an alert that an incorrect access code had been used to enter the unit. In acting to protect our space, we responded in good faith based on that alert. We later learned it was due to a technology issue and miscommunication, and we sincerely apologize for how unsettling that experience was. Once we connected and clarified the reservation, we apologized, provided a refund, and sent a small gift as a gesture for the inconvenience. Regarding the home itself, the unit has been fully compliant with safety requirements, which we also confirmed with Vrbo, and we conduct regular inspections. Out of extra caution, we have since installed a fourth smoke detector outside the bedroom mentioned, even though it is not needed. We also verified after the stay that the dishwasher was functioning properly; the adjacent switch had been turned off during your stay and simply needed to be toggled back on. We hold ourselves to very high standards, and our goal is always to provide every guest with the seamless, comfortable experience reflected across our many positive reviews. This was an isolated situation, and we have taken steps to prevent anything similar going forward. – The Serene Experiences Team