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Near Downtown w/ Pool! Oatland Island Escape

Galerie de photos de l’hébergement Near Downtown w/ Pool! Oatland Island Escape

Aire de séjour
Cuisine privée
Aire de séjour
Intérieur
Chambre

Avis

5,8 sur 10 – 
4 chambres2 salles de bain15 personnes

Commodités populaires

  • Piscine privée
  • Stationnement sur place disponible
  • Animaux de compagnie acceptés
  • Cuisine
  • Climatisation
  • Balcon

Explorez la région

Afficher sur la carte
Savannah, GA
  • Place, Centre de la vie sauvage d'Oatland Island
    ‪3 min à pied‬
  • Place, River Street
    ‪14 min en voiture‬
  • Place, Parc Forsyth
    ‪16 min en voiture‬
  • Airport, Savannah, Géorgie (SAV-Savannah - Aéroport international de Hilton Head)
    ‪38 min en voiture‬

Chambres et lits

4 chambres (15 personnes)

Chambre 1

1 canapé-lit (double)

Chambre 2

1 très grand lit

Chambre 3

1 grand lit

Chambre 4

1 grand lit

Chambre 5

1 lit 1 place, 1 canapé-lit (double) et 2 lits superposés (1 place)

2 salles de bain

Salle de bain 1

Baignoire · Toilettes · Douche uniquement

Salle de bain 2

Toilettes · Douche uniquement

Espaces supplémentaires

Cuisine
Balcon
Jardin
Salle à manger

À propos de cet hébergement

Near Downtown w/ Pool! Oatland Island Escape

Welcome to our newly renovated home on Oatland Island! This spacious 4-bedroom, 2-bathroom home sleeps 14! Conveniently located to Downtown Savannah and Tybee Island with easy access to Islands Expressway and US-80. You will love the peaceful setting among the mature trees near the Wildlife Center. Free WiFi and pet friendly with a fee, we would love to host you!

***The pool is closed for maintenance. It will be noted here once it is open again.*** Guests will enter through the front door using a digital keypad. Once inside, you will be greeted into our cozy living room. Here you will find a large sectional couch with ample seating and can comfortably sleep two guests! The large flat screen TV is a SmartTV enabling you to connect to all of your streaming services. The living room opens up to dining room and kitchen making it easy to stay connected with family and friends! The beautiful farm table seats six and there is additional seating at the kitchen counter. The fully-equipped kitchen has beautiful butcher block counter tops, stainless steel appliances, and all the essential cookware/dinnerware items. Access to our large back yard is off the dining room making it a breeze to entertain outside. This home has four bedrooms. The master bedroom is on the main level and is furnished with a king bed, two arm chairs, large SmartTV, and an en suite bathroom. This bathroom features a beautiful clawfoot tub. The additional three bedrooms and full bathroom are upstairs. Two of the bedrooms each have queen beds. The final bedroom has two twin over twin bunk beds, a single bed, and a futon making it a great space for kids. Note: guests cannot access the garage.

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  • Laveuse
  • Sécheuse
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8.0 sur 10, Très bien, (5 avis)
Whole House-Near Airport, Beaches & Downtown Savannah

Règles de l’hébergement

Arrivée après 16 h 00
Âge minimum pour la location : 25 ans
Départ avant 10 h 00
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Enfants

Enfants autorisés : de 0 à 17 ans
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Événements

Événements non autorisés
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Animaux de compagnie

Animaux de compagnie autorisés
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Fumeurs/non-fumeurs

Hébergement non-fumeurs

Renseignements importants

À savoir

Nº de l’hébergement : 4697460vb
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
Les fêtes et les événements de groupe sont interdits
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de monoxyde de carbone
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de fumée
Cet hébergement comprend les dispositifs de sécurité suivants : un extincteur et une trousse de secours

À propos du quartier

Savannah

Cette maison de vacances vous donne rendez-vous à Savannah, plus précisément dans le centre-ville. Si les fanas de shopping adoreront l'emblématique River Street, tous les voyageurs tomberont amoureux de la beauté naturelle qui s'offre à leurs yeux aux célèbres Savannah River et Parc Forsyth. Envie de vivre un moment unique lors de votre séjour ? Consultez l'affiche des fantastiques Enmarket Arena et Stade Grayson, et préparez-vous à vibrer !
Afficher plus de maisons de vacances à SavannahS’ouvre dans une nouvelle fenêtre
Carte
Savannah, GA

À proximité

  • Centre de la vie sauvage d'Oatland Island - 3 min à pied - 0.3 km
  • Savannah State University - 10 min en voiture - 7.2 km
  • River Street - 14 min en voiture - 8.6 km
  • Parc Forsyth - 16 min en voiture - 11.9 km
  • Savannah Convention Center (palais des congrès) - 21 min en voiture - 8.6 km

Transport

  • Gare de Savannah Amtrak - 15 min en voiture
  • Savannah - Aéroport international de Hilton Head (SAV) - 25 min en voiture

Restaurants

  • ‪Waffle House - ‬6 min en voiture
  • ‪Enmarket - ‬8 min en voiture
  • ‪McDonald's - ‬3 min en voiture
  • ‪Watsons Seafood - ‬8 min en voiture
  • ‪Coach's Corner - ‬8 min en voiture

Foire aux questions

Near Downtown w/ Pool! Oatland Island Escape possède-t-il une piscine?

Oui, cet établissement propose une piscine.

Near Downtown w/ Pool! Oatland Island Escape accepte-t-il les animaux de compagnie?

Oui, cet hébergement accepte les animaux de compagnie.

Combien coûte le stationnement à Near Downtown w/ Pool! Oatland Island Escape?

L’hébergement dispose d’un stationnement sur place.

À quelle heure est-il possible d'arriver à Near Downtown w/ Pool! Oatland Island Escape?

L’arrivée est possible à partir de 16 h.

À quelle heure doit s'effectuer le départ à Near Downtown w/ Pool! Oatland Island Escape?

Le départ est à 10 h.

Où se situe Near Downtown w/ Pool! Oatland Island Escape?

Au cœur de Savannah, propriété de vacances se trouve 0,3 mi (0,4 km) de Centre de la vie sauvage d'Oatland Island et à moins de 10 km de River Street et Marina de Savannah Bend. Les points d'intérêt suivants sont également à moins de 10 km : Bras de mer Tybee Roads et Réserve naturelle nationale de Tybee.

Avis

5,8
Les avis sont présentés en ordre chronologique, soumis à un processus de modération et vérifiés, à moins d’indication contraire.
En savoir plusS’ouvre dans une nouvelle fenêtre
Note de 10 – Excellent, d’après 7 avis sur 19.
Note de 8 – Bien, d’après 1 avis sur 19.
Note de 6 – Acceptable, d’après 1 avis sur 19.
Note de 4 – Médiocre, d’après 3 avis sur 19.
Note de 2 – Terrible, d’après 7 avis sur 19.

5,4/10

Propreté

6,0/10

Commodités

6,0/10

État et installations de l’hébergement

7,4/10

Arrivée

7,0/10

Communication

8,4/10

Emplacement

5,8/10

Exactitude de l’annonce

Avis

Avis vérifié

2/10 – Terrible

Takaya D.

Points faibles : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
This house should not be listed on Vrbo. We arrived later in the day due to traveling long distance. The lock code didn’t work. We were able to get someone on the phone to assist. However, when we opened the door, there were dirty towels in the floors, mold in the house. It smelled of mold bad. The curtains in the kitchen were mildewed. Beds were unmade , like someone was sleeping there. There was sewage in the floor, and the tub was filthy with old back up. It was very disgusting. Due to late arrival we had to stay overnight. We left out for the day, when we came back to get our things there were men there taking the front door off for repairs with our things inside. We got our things out and left. This was a horrible experience. 1/10 . The 1 is only because they gave a full refund. Which was deserved, but this property should not be listed.
Séjour de 2 nuits en avril 2026
Avis vérifié

10/10 – Excellent

Andrew K.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Great place to stay!

We loved our stay! The price was great, and it was only around a 15 minute ride from downtown.
Séjour de 4 nuits en mars 2024
VrboOwner a répondu le 20 mars 2024
Thank you for your wonderful review, Andrew! We're thrilled to hear that you loved your stay with us and found our location convenient. We strive to provide excellent value for our guests, and we're glad you found the price to be great. We hope to welcome you back for another enjoyable stay in the future!
Avis vérifié

10/10 – Excellent

Jackie E.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Good Location - Nice place!

The driveway is a bit rough and holey but it is a great location and overall stay was great!!!
Séjour de 2 nuits en janvier 2023
VrboOwner a répondu le 13 juill. 2023
Thank you for the honest feedback, Jackie. I am so pleased you all had a great stay and also thought the location was great! I will look into what I can do about the driveway. I am sorry for the inconvenience. We would love to host you again.
Avis vérifié

10/10 – Excellent

Alejandra L.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Christmas in Savannah

Our family and I had an amazing time last Christmas staying in this place. It was very nice and cozy.
Séjour de 3 nuits en décembre 2023
VrboOwner a répondu le 24 janv. 2024
Thank you for taking the time to share your delightful experience of spending Christmas at our property in Savannah. We are thrilled to hear that you and your family had an amazing time and that the place was nice and cozy. Creating a warm and welcoming environment for our guests, especially during special occasions like Christmas, is truly fulfilling for us. We appreciate your kind words and are delighted to have been a part of your holiday memories. If your future plans include another visit to Savannah or any other destination, we would be honored to host you again. If there are specific preferences or requests you have for your next stay, please feel free to let us know, and we'll do our best to accommodate. Once again, thank you for choosing Patriot Family Homes. Wishing you and your family a wonderful year ahead filled with joy and happiness.
Avis vérifié

10/10 – Excellent

Pablo H.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Nice home

The location was good. It did had a little bit of flies but it was a nice stay and the communication was awesone with the propwrty nice and quiet place
Séjour de 4 nuits en août 2024
VrboOwner a répondu le 20 août 2024
Thank you for your kind words and for sharing your experience with us, Pablo. We're glad to hear that you enjoyed the location and found the home to be a nice, quiet place for your stay. It's also great to know that our communication met your expectations. We apologize for the inconvenience caused by the flies and will be taking steps to address this to ensure a more comfortable stay for future guests. We appreciate your feedback and hope to welcome you back to Patriot Family Homes for another great stay in the future.
Avis vérifié

10/10 – Excellent

Peyton G.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Great Stay

Location was perfect for the weekend. 10 minutes to downtown, 15 minutes to Tybee Beach! It was great! We really enjoyed our stay here! No complaints:))
Séjour de 2 nuits en août 2021
VrboOwner a répondu le 13 juill. 2023
Hi Peyton! We are so glad that you had a great weekend getaway at our home. We love Tybee Beach and are glad that you were able to enjoy it! Thank you for choosing to stay with us!
Avis vérifié

10/10 – Excellent

Tracie W.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Beautiful Quaint Home

Lovely, quaint home that was beautifully decorated. Large enough to accommodate my family. Close to downtown and the beach. The property manager was quick to respond to any questions we had regarding the house. I would recommend this property for a family traveling to Savannah.
Séjour de 2 nuits en décembre 2022
VrboOwner a répondu le 13 juill. 2023
Hi Tracie! Thank you so much for the kind feedback. I am thrilled you all had a wonderful and comfortable stay. You are welcome back anytime.
Avis vérifié

8/10 – Bien

colleen h.

Points forts : Arrivée, communication et emplacement.

Pictures did not reflect property.

Good location
Séjour de 4 nuits en janvier 2022
VrboOwner a répondu le 13 juill. 2023
Hi! I am happy you all enjoyed your stay. I am sorry you didn't think the pictures reflected the property and will look into getting new photos done. We hope to get the opportunity to host you again!
Avis vérifié

4/10 – Médiocre

Trina F.

Points forts : Arrivée, emplacement
Points faibles : Propreté, exactitude de l’annonce

Moldy home

Had a very damp moldy smell not good for allergies. Cleanliness was not good at all house needs a pressure wash and driveway sucks. Would not book again.
Séjour de 4 nuits en mai 2024
VrboOwner a répondu le 29 mai 2024
Thank you for taking the time to provide feedback on your recent stay at Patriot Family Homes, Trina. We sincerely apologize for the issues you encountered during your visit. We are deeply concerned to hear about the moldy smell and cleanliness issues you experienced. Please know that this does not align with the standards we strive to uphold for our guests. We have immediately addressed these concerns with our cleaning team to ensure thorough cleaning and mold remediation measures are taken. Regarding the exterior cleanliness, we will schedule a pressure washing session for the house and driveway to address any buildup and improve the overall appearance of the property. Your feedback is invaluable to us as we continuously work to enhance the guest experience. We regret that your stay fell short of expectations and hope you will consider giving us another opportunity to provide you with a superior experience in the future. If you have any further concerns or questions, please do not hesitate to reach out to us directly.
Avis vérifié

2/10 – Terrible

C G.

Points faibles : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

ROACHES / Black Mold

RUN, as fast as you can, all PATRIOT FAMILY HOMES are not taken care of, and all have black mold in them. They are all dusty and dirty and the pool was green with a dead lizard. The relocation home was barely step up from the roaches. RUN AWAY FROM PATRIOT FAMILY HOMES
Séjour de 5 nuits en juillet 2024
VrboOwner a répondu le 25 juill. 2024
We are genuinely sorry to hear about your experience and want to address your concerns directly, CG. The issues you’ve mentioned are completely unacceptable, and we are taking immediate action to investigate and resolve them. We are committed to maintaining high standards for cleanliness and safety in all our properties, and your feedback will help us improve. Thank you for bringing this to our attention. We hope to have the opportunity to better serve you in the future.
Avis vérifié

6/10 – Acceptable

Phillip S.

Points forts : Arrivée, communication et emplacement.
Points faibles : Exactitude de l’annonce

Needs work/over priced.

House still needs a lot of work. It wasn’t dirty but you could tell it still needs a lot of work. Really not worth as much as it’s listed for to rent. Can only have 2 cars parked there when it sleeps 15. Location is good to most things if you don’t mind a flipped house that’s half done.
Séjour de 3 nuits en août 2023
VrboOwner a répondu le 6 sept. 2023
Thank you for choosing Patriot Family Homes for your stay and for sharing your feedback with us, Phillip. We sincerely apologize for falling short of your expectations during your visit. We take guest feedback seriously, and your comments about the condition of the house are noted. We are committed to providing comfortable and well-maintained accommodations, and we will review the property to address any areas that require improvement. Regarding the parking situation, we understand the inconvenience of having limited parking space for a larger group. We will explore options to make parking more convenient for our guests in the future. Your input regarding the value for the rental price is also appreciated, and we will take it into consideration when evaluating our pricing structure. We're truly sorry for any disappointment you experienced, and we hope that you might consider giving us another chance in the future. Your satisfaction is important to us, and we would like the opportunity to provide you with a more enjoyable stay. Thank you for choosing Patriot Family Homes, and we appreciate your feedback.
Avis vérifié

4/10 – Médiocre

ROY

Points forts : Communication
Points faibles : Propreté
The house is older and could use some updating. But the biggest issues were that the house had a musty smell to it that permeated everything. Also, the hardwood floors were not clean. Walking on them for a short time with white socks would show exactly how dirty they were. The bathrooms were very small and while manageable were not luxurious. The location to Savannah and Tybee Island was very good and the neighborhood was very quiet and felt safe.
Avis vérifié

10/10 – Excellent

Clayton W.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Labor Day Weekend

The house is as advertised. We arrived a day after Hurricane Idalia and thankfully were not effected by its passing. The king bedroom on the first floor is pretty spacious, with a beautiful claw tub. The bunk room on the 2nd Floor was bigger than expected. And the two queen rooms were suitable, with enough space just not as roomy as the other two rooms. The kitchen, dining room, and living room were GREAT for hosting a large get together. * not related to the property, my keys were lost the day I was supposed to depart. I reached out to the owner who was incredibly kind and understanding. They allowed my vehicle to stay on the property until I could get a replacement that afternoon and didn’t charge me any additional fees * The price range is appropriate. If you would rather not spend 3k on a flat in downtown Savannah for a weekend, then this home is ideal.
Séjour de 3 nuits en septembre 2023
VrboOwner a répondu le 6 sept. 2023
Thank you for choosing Patriot Family Homes for your Labor Day Weekend getaway and for sharing your fantastic feedback with us, Clayton. We're thrilled to hear that our property met your expectations and provided a comfortable space for your group. We're glad to know that you appreciated the spaciousness of the king bedroom, the surprising size of the bunk room, and the suitability of the two queen rooms. It sounds like our property was well-suited for hosting your gathering, and we're delighted to hear that you found the kitchen, dining room, and living room to be great for your needs. We appreciate your kind words about our team and their understanding and support when you encountered an unexpected issue with your keys. Our team is dedicated to providing excellent service and ensuring that our guests have a stress-free experience. It's wonderful to hear that you found our price range to be appropriate and that our property offers a more budget-friendly alternative to staying in downtown Savannah. We aim to provide value and comfort to our guests, and your feedback reinforces our commitment to that goal. We would be delighted to welcome you back for another enjoyable stay in the future. If you have any specific preferences or requests for your next visit, please don't hesitate to let us know, and we'll do our best to accommodate them. Thank you for choosing Patriot Family Homes, and we look forward to hosting you again soon!
Avis vérifié

2/10 – Terrible

E J.

Points faibles : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Not as advertised

Property was quite dirty and not as shown on photos. Several kitchen cabinets didn't close properly or had knobs which were loose. Upstairs shower did not turn on so was not usable. Mousetraps set in garage alongside trays of what I assumed was rat poison; this was supposed to be a child and pet friendly property. Photos on site obviously old. Called and emailed Patriot on Friday afternoon (first day there) and got an email the next afternoon offering to send out a repairman that night. That was our last night anyway so I passed. Would not recommend!
Séjour de 3 nuits en novembre 2021
VrboOwner a répondu le 8 déc. 2021
Hi E J. We are so sorry to hear that your experience did not meet expectations. This is an incredibly rare instance in one of our homes, and we will work to do better. Have a great day.
Avis vérifié

2/10 – Terrible

lavettria h.

Points forts : Arrivée, emplacement
Points faibles : Propreté, communication et exactitude de l’annonce.

Run DO NOT STAY HERE!!!

Before staying here I reached out to Patriots and asked if the last review had they fixed the things they assured me that they had so I booked. Well it was a LIE the home has black mold in the vents which I have pictures of. Black mold in the garage on the walls and on the doors. None of the outside light works had to purchase light bulbs for them. I have taken sick because I am allergic to mold ended up in the hospital for 2 days neither the homeowners or vrbo has returned my calls or messages since I sent over the pictures and video of the mold. All I asked for was my money back but since we are playing this game I need my medical bills paid for as well, compensation for missing work and I will be going to the better business bureau this is not right and straight INHUMANE. I am on excessive amount of steroids and all they could do is ignore me. If anyone knows of a good lawyer please let me know. DO NOT RENT!!!!
Séjour de 3 nuits en septembre 2022
VrboOwner a répondu le 13 juill. 2023
Hi Iavettria, Thank you for your feedback here. We are currently having the home professionally inspected for mold and will make sure if the issue exists to full address it before we host our next guest. I am sorry you felt as if you needed to stay in the home if you were not feeling well. In the future, I would suggest not putting yourself at risk if you feel you are not feeling well. We would have been happy to work with you.
Avis vérifié

4/10 – Médiocre

Mike M.

Points forts : Arrivée, communication et emplacement.
Points faibles : Propreté, exactitude de l’annonce

Disappointing.

Arrived for a family get together and Although this house is of good size, and great location; it needs a lot of work. Outside of the house was filthy, yard Maintence was being done after we checked in, driveway was in terrible shape and flooded. Most of the outlets were of safety concern, plugs falling out of wall, not working. Cabinets wouldn’t close properly, and the one kitchen linen available smelled like mildew. The door to downstairs bedroom was broken, as if someone had punched it. Garage with ping pong table was dirty, full of junk and had a pile of previous guests linens on the ground. Door to outside from garage was rotted, falling apart and we did see roaches inside. Canopy to patio furniture was in the yard, and broken. House was dusty, grimy and just seemed like owners did not care about cleanliness overall. Mattresses seems old, and we’re incredibly uncomfortable. House smelled clean upon arrival, the checkin and out process was simple but for what amenities are offered this house is extremely overpriced and disappointing. Would not recommend.
Séjour de 3 nuits en avril 2022
VrboOwner a répondu le 13 juill. 2023
Hi! I am so sorry you were not pleased with your stay. Thank you so much for bringing all of this to my attention, so I can fix these issues before new guests stay in the home. I deeply apologize the house was not up to PFH standards when you stayed. I still hope you all enjoyed time with each other, and we hope we get the opportunity in the future to host you and redeem ourselves.
Avis vérifié

2/10 – Terrible

Debi N.

Points forts : Emplacement
Points faibles : Propreté, arrivée, communication et exactitude de l’annonce.

Disappointed

Unfortunately we were very disappointed with our stay. The home was in a state of disrepair between the floorboards coming up, trim and tiles coming out, and holes in the walls. The home was very dirty (I have many photos) with other people’s hair and gunk through out . Within 10 minutes of taking our shoes off our feet were black from the floors. The pool was dirty upon arrival, and someone was sent to shock and clean the pool on the 2nd day. After the cleaning the house pool had gone completely green and nasty for the remainder of the stay. But possibly the biggest let down was the original post included the garage, which is where laundry and the ping pong table were located had been locked. When we contacted Patriot Homes we were told it had never been available and we had imagined seeing it. It was confirmed later that week by the pool employee that is was included in the home until recently. It had been locked because of a complaint involving the back door. My 79 year old mother also fell on the front stairs as there is no hand railing. She had to try holding onto the brushes branches to stable herself to leave or enter the home. Many of the light bulbs were out and the several outlets looked burned and questionable. We tried not to use them. The home did maintain air conditioning throughout our stay and was located nicely between Tybee and downtown Savannah.
Séjour de 4 nuits en juillet 2024
Avis vérifié

2/10 – Terrible

Alicia W.

Points forts : Emplacement
Points faibles : Propreté, arrivée, communication et exactitude de l’annonce.

Horrible Stay and Communication with Property Management

This stay was an absolute nightmare. When we arrived at the home and entered the gate to go through the backyard, we noticed the pool was unusable. It was green, algae was growing, and there was something at the bottom of the pool. We called the property to let them know and asked to send someone out. When we entered the home, it was not clean. There were crumbs, dead bugs by the door, and utensils were left out. We asked why they did not communicate the issue of the pool prior to our arrival and they stated it was the first they heard about it. The review listed before this one was posted during our stay. That review states the same issues including the pool so the property group did know. Later on, one of the guests had water drip on them while getting ready in the upstairs bathroom. When we looked up the vent was covered in black mold. Past reviews have also complained of this issue. At this point, we contacted Vrbo as we did not want to stay at the house. They said they could not move us. We called PFH back later to let them know they only had 7 towels for our 10 guests. There were several calls, texts, app messages, and emails exchanged during the stay. They offered 30% of stay for lack of amenities. The contract did not reflect that. No one was sent for the pool. People came out for 20 min to clean around vent. Never signed contract but they did issue about 20% of PFH cost back. Initial contact stated if signed, we would have to leave no less than a 5/5 review.
Séjour de 3 nuits en juillet 2024
VrboOwner a répondu le 25 juill. 2024
We sincerely apologize for the issues you encountered during your stay, Alicia. This is not the standard we aim to uphold, and we're sorry for the inconvenience caused by the pool's condition, the cleanliness of the home, and the mold issue. We take such concerns very seriously and are currently investigating the situation to ensure it does not happen again. Our goal is always to provide a comfortable and enjoyable experience, and we regret that we fell short in this instance. We hope to have the opportunity to better serve you in the future.
Avis vérifié

2/10 – Terrible

Katherine G.

Points forts : Emplacement
Points faibles : Propreté, arrivée et communication.

Failure to Communicate with a touch of uncleanliness.

To start with, I had to email the company day of to get the address and check in information as apparently the automated email did not send as the listing says 7 days prior. Once I got to the house, the back french doors were unlocked, the back garage door was wide open and various windows on the ground floor were unlocked. This was cause for concern as I was unsure if there was someone still occupying the residence -whether by permission or not. After checking the house, I noticed the wifi was not working. I looked over that house from top to bottom to try and reset the modem/router. When more of my family arrived, I let them know that we needed to find the modem/router to reset it. We still could not find it. While looking for the modem/router I looked down into the gap behind the couch and saw nothing but filth to include multiple empty water bottles. Also, throughout the house various light fixtures are missing working light bulbs. For example, the light over the table has 4 spots for bulbs a d only 1 was working. There were also missing bulbs from outside the house which was a security concern. The entire process of trying to get the wifi fixed so those that needed to work remotely and do schoolwork remotely was an ordeal that was never solved. There were many communications issues. Even after checkout I am having to continue to deal with the communication failures as now they are not wanting to honor a minuscule discount that was offered.
Séjour de 3 nuits en octobre 2023
VrboOwner a répondu le 1 nov. 2023
We sincerely apologize for the issues you encountered during your stay, Katherine. We value your feedback and take your concerns seriously, as they help us identify areas for improvement. We are truly sorry for any inconvenience you experienced, starting with the communication issues regarding the address and check-in information. This is not the level of service we aim to provide, and we'll investigate what caused this miscommunication. We are also concerned about the unlocked doors and windows upon your arrival and will take steps to ensure that such situations do not occur in the future. We are committed to guest safety and security. The cleanliness concerns you raised, such as the gap behind the couch and missing light bulbs, are valid points, and we will address these matters to ensure a more pleasant and comfortable stay for future guests. We are sorry to hear about the difficulties you encountered with the wifi, and we will investigate this issue further to prevent it from happening again. We understand the importance of having a reliable connection, especially for remote work and school needs. We apologize for any miscommunication or issues with the discount offered. We appreciate your patience, and we'll work to resolve any outstanding matters promptly. Your feedback is highly valuable to us, and we are committed to making the necessary improvements to enhance the guest experience. We hope you'll consider staying with us again in the future, and we'll do our best to provide a much-improved experience.

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Hôte : Casago Savnnah

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