LUXURY WATERFRONT 6BR/5BA HOME - PRIVATE BOAT DOCK/HEATED POOL&HOT TUB/THEATER

We take great pride in our luxury waterfront home, and cleanliness and proper maintenance are always top priorities. The home is professionally cleaned and inspected before every arrival. The guest did not report any cleanliness or cookware concerns at any time during her stay, despite having an open line of communication with us. Had anything been reported, we would have immediately sent our cleaning or maintenance team to address it. She did not provide a single message or photograph supporting these claims, and no replacement pan was found at the property after checkout. Our cookware is regularly inspected and replaced whenever necessary. Shortly after booking, the guest asked us to lower the price. We politely explained that the reservation already reflected our best available rate, and she chose to continue with the stay under the agreed terms. Only after we declined her discount request and the stay was completed did these previously unreported and undocumented allegations appear in her review. The timing, together with the complete lack of supporting communication or evidence, strongly suggests that her disappointment over the declined discount influenced this review. Because none of these alleged issues was reported during the stay, we had no opportunity to inspect or address them. We stand firmly behind the cleanliness, maintenance, and quality of our home. Unfortunately, this guest also left the house in a particularly dirty condition requiring additional attention

Thank you so much for this wonderful review! We’re thrilled you enjoyed the location, cleanliness, and comfort of the home. It was truly a pleasure hosting you, and your kind words mean the world to us. You were an absolutely fantastic guest — communicative, respectful, and a joy to host! We hope to welcome you back anytime you’re in the West Palm Beach area! You brought such a warm, positive energy and genuinely kind personality into our home. You were thoughtful and guests like you make hosting a real joy!

Thank you so much, James—we truly appreciate the kind words and thoughtful feedback. We’re especially grateful that you chose to book with us again for next year; that means a lot to us. We’ll definitely look into adding a TV in the main sitting area as well. We’re looking forward to welcoming you back!

Dear Cathy, We just wanted to take a moment to sincerely thank you for being such a wonderful guest and for choosing to stay with us year after year. Hosting you for the past five years—and now knowing you’ve already booked again for next year—truly means more to us than words can express. Over the years, we’ve been fortunate to host many guests and are proud of maintaining a strong track record built on mutual respect, trust, and care for our home. Guests like you, who demonstrate kindness, integrity, and consideration, are exactly why we do what we do. Your continued loyalty and thoughtful approach to staying in our home set the standard for what great hosting relationships should be. We are deeply grateful for your support, your trust, and the positive energy you bring each time you stay with us. It is always a pleasure to welcome you back, and we look forward to many more years of hosting you and your family. With our heartfelt thanks and appreciation, Alex

Thank you so much Michael for being a wonderful guest in our home! You treated it as if it were your own. We’d love to host you again!

We are glad you enjoyed your stay in our home and thank you so much for treating it so thoughtfully. You are the best!

Thank you, Mark! My family and I work around the clock to make sure all our guests’ needs are met. We are so happy to hear you enjoyed your home away from home. You and your guests are welcome back anytime!

Thank you for your stay. Our home was custom-built and completed in 2012, so the characterization as “dated” is inaccurate. Additionally, no specific areas of cleanliness were cited, nor were any photos provided. We would have been happy to address any concerns immediately by sending our cleaner back. Regarding our house rules: like all short-term rentals, ours are clearly posted and designed to ensure guest safety and maintain harmony with neighbors and the community. It is also important to clarify that this guest did not fully adhere to our policies. Although we graciously accommodated an early check-in request, the guest arrived even earlier than agreed. They also departed after the scheduled check-out time, claiming they were waiting for an Uber; however, their car was still parked in our driveway, requiring our cleaners to wait outside before beginning preparations for the next guests. Respecting check-in and check-out times is essential for the smooth operation of our home and the comfort of all guests. We welcome all guests who respect our rules and communicate clearly.

Chantelle was a pleasant and nice guest!