A-Frame Home w/ 3 Decks & Lake Arrowhead Views!

Hi Farima, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following: - We're glad to hear you enjoyed your overall stay and the beautiful views our property has to offer, but disappointed to hear your stay didn't fully meet your expectations. - We take our listing accuracy seriously and can confirm that our listing notes "(Studio Bunk Room, Bottom Floor, Separate Entrance, Stairs Required", but we're sorry if you missed that information while making your reservation. - We were surprised to hear your comment that the communication was not great, specifically on the day of your departure. We communicated many times throughout your stay, especially on the day of your check-out. answer all of your questions promptly. - Neighborhoods in Lake Arrowhead do not have sidewalks, pedestrian share the road with the cars, but it still is a beautiful walk in the mountains. - Our property has an A-frame structure, which means the heat rises to the top of the house, keeping it very warm and why the loft floor does not have it's own heating system as it is not designed to. Thanks for taking the time to leave your review.

Hi Fred, we're glad you enjoyed your stay overall, but sorry it fell short in certain aspects. The homeowner has asked us to share the following: - The house sits on a slope that is 70 yards above the main road. This being the mountains and not the city, sound travels much more and is amplified. We apologize if this made your stay less enjoyable. - There are power lines surrounding the entire main road around the lake, and seeing power lines is unavoidable. Luckily, guests are still able to see the beautiful lake views too! - The thermostat is ready for use. There are an Ecobee thermostat and motion sensor on each floor of the house. - As stated in the pre-stay information, shampoo, conditioner, and body wash are not included in the amenities. There are hand soap dispensers in every bathroom, and toilet paper is provided. - We apologize if you didn't locate the towels in the bathroom cabinets. The house has 14 sets of towels in the four bathrooms, making a total of 42 white towels of varying sizes. - The Lake Arrowhead HOA voted not to allow vacation guests the amenities of the lake; this is unfortunate and out of our control. However, there are hiking trails, a shopping outlet, and a boat ride at the village that are all available to the public. Thanks for your feedback, and we hope you enjoyed your time here!

Asma, We're sorry to hear that you didn't fully enjoy your stay. We have relayed your feedback to the homeowner, and we'd like to share the following: -Unfortunately, there was an unexpected record high heat wave during your stay. There are ceiling fans, window fans, and floor fans in each of the upstairs rooms, but we're sorry if your group was still uncomfortable. We are sure this won't be an issue for future guests. -There are 12 towels per bathroom (four bath size, four hand towels, and four face towels). There are these three sets for each of the bathrooms. These are in the bathroom cabinets. -We do not advertise shampoo as an amenity to this home. Thanks for taking the time to leave us a review!