Keauhou Punahele B-202 2nd Floor, No Stairs, Ocean Views/Remodeled!

Thank you so much!!

Aloha, and mahalo for taking the time to share your experience. We’re glad to hear you found the condo comfortable and well-suited as a home base for exploring Hawaiʻi, especially on a rainy day. We appreciate your comments regarding temperature and housekeeping. As noted in the listing, the unit does not have air conditioning and relies on natural trade winds, ceiling fans, and large sliding doors for airflow—features many guests enjoy during much of the year, though we understand this may not be ideal for everyone. Regarding the kitchen odors, we appreciate you bringing this to our attention. This is not the standard we expect, and we will follow up with our housekeeping team to ensure additional attention is given to this area moving forward. Mahalo again for your feedback. Guest input helps us continue to improve and maintain a positive experience for future visitors.

Thank you for taking the time to share your detailed feedback. We truly appreciate you highlighting the newly updated condo and furnishings, and we’re glad you generally enjoyed your stay in Kona. We’re sorry to hear that several maintenance items detracted from your experience. The loose toilet paper holder and towel bar should have been caught during inspection, and we’ve already scheduled repairs to ensure those are properly secured. We also appreciate your notes regarding towel bars, additional dish towels, and the trash receptacle in the guest bathroom — those are easy improvements and helpful suggestions. Regarding the locked second bedroom closet and supply closet: one closet is reserved for owner storage, which is standard in many vacation rentals, but we understand how that can feel limiting when traveling with multiple adults. We will review the storage configuration to ensure adequate guest hanging space is always available. We also appreciate your feedback on the kitchen items. While the home is stocked with standard cookware, specialty items like digital thermometers and certain utensils are not always included — but your suggestions are noted and will be reviewed. We sincerely apologize about the lack of hot water on checkout morning. This was not intentional, and there was no effort to restrict utilities. It appears to have been an isolated issue, and had we been notified during your stay, we would have dispatched maintenance immediately. With respect to construction, we understand how frustrating unexpected noise can be. We do post notices on our website and in pre-arrival communications when we are made aware of scheduled work. Unfortunately, in this case, the timing and scope of the jackhammering changed after prior guidance indicated there would be no work during your dates. Construction within resort complexes is outside of our control, but we absolutely understand how it impacted your pool enjoyment. We truly value your feedbac

thank you so much!!