Communication before arrival was great, the welcome book was amazing with a lot of thought. House looks decent on listing but had a very different feel when we arrived.
The screen on the front door is torn and has an awful smell that lingers in the entry way.
2 of the bedrooms are very small and overstuffed with items/furniture. The master is a very nice size but the bed squeaks so badly that I woke every time my husband rolled over.
Paid for the pool to be heated but it felt cold the entire time, there isn’t a thermostat to test the water. The hot tub water smelled like MILDEW and was UNUSEABLE!! There is very little lighting outside so the space isn’t usable after dark. The pool is very deep and ended up not being enjoyable to the kids, this with the water temp they spent maybe 5 min in the pool. The pool also has a long tube with a vacuum thing on the end that surfaces every 5-15mins at random intervals and sucks loudly at the air making the back yard unenjoyable.
The fridge handles were FILTHY, crumbs in the fridge and the freezer. No counter cleaner or Clorox wipes.
I’m not sure where the cleaning fee goes but it sure doesn’t get used to pay professional cleaners to clean the place to the standards that they boast about in the welcome packet. You can’t say “We have very high standards for our property and expect it to be spotlessly clean and ready for your arrival.” and have dusty fake plants, cobwebs, and dirty shower curtains in the home.
There is dust on the sugar and other canisters, on coffee machine, the stove was dirty, there was a pile of hair in the hallway, spider webs in many areas, a rotting corner in the master, horrifically dirty grout on the shower floor in the master bath (I refused to use it!), someone’s medicine on the floor in the master bath; this says the floor wasn’t swept or mopped and was the nail in the coffin, we packed up right then and left a day early!