6/10 – Acceptable
Lyndsay S.
27 juill. 2023
Not Terrible but Not Great
1st impressions and from the photos the villa is gorgeous, however it is surface only.
Upon arrival we were informed that we would not be able to use 1 of the 5 bedrooms due to a leak from the pool area (the ceiling in the bedroom had collaped) the owner/manager was vey apologetic and provided 1 nights refund as compensation. The issues continued, the pool continued to leak which created a constant damp smell. The pool had not been cleaned for our arrival, the pool man did arrive late evening, however it took 3 days for the chemicals to kick in and for the pool to start to 'look' clean. We are aware that there were no significant health implications to this but no-one wants to go for a swim in a murky pool. When we did eventually use the pool, the ground trim from glass balcony was broken so the water washed all the dirt into the swimming pool. It was a similar situation with the jacuzzi, once the chemicals had started working 3 adults were relaxing in it and were informed that there was water leaking through the ceiling into the lounge (obviously given the roof collape from the pool no-one used the jacuzzi again).
These were the main issues, the owner/manger did respond to emails relatively quickly, and we made ourselves available for the handymen & experts to come and view the issues. We had Spanish speakers in our group & are aware the experts advice was to shut the villa down while ALL drainage issues were fixed as the silicone they were using was not solving anything.
Lyndsay S.
Séjour de 7 nuits en juillet 2023
