Amazing dog-friendly home with fireplace, kitchen, gas grill, & wood stove

Thank you, Heather! We’re so glad you enjoyed your getaway at The Bear House and had a relaxing break from the Phoenix heat. We appreciate you choosing to stay with us and hope to welcome you back again soon!

Thank you, George, for your feedback. We sincerely apologize for the issues you have encountered during your stay. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you.

Thank you for your feedback. We are happy you enjoyed this home. We sincerely apologize for the issues you have encountered during your stay. We'll continue to work closely with both our local staff and the homeowner to make improvements to this home, and we look forward to welcoming you back for another wonderful getaway in the future.

Thank you for taking the time to share your review with us. Please know that reports of rodent activity are taken very seriously. The home is serviced on a regular cleaning schedule, and we work closely with professional pest control vendors to proactively monitor and address any signs of activity. Given the property’s location, environmental factors can occasionally contribute to these issues; however, that does not diminish our responsibility to address them. We regret that you felt your concerns were not acknowledged in a timely manner. That experience does not align with our service standards, and we are actively reviewing this breakdown in communication with our team to ensure guests receive appropriate and timely responses going forward. Your feedback has been documented and shared with the appropriate departments, so corrective actions can be taken. We appreciate you bringing this matter to our attention, as it helps us improve both the guest experience and our internal processes.

Thank you for taking the time to share your detailed feedback, Lauren! We're truly sorry to hear about the cleanliness concerns you experienced, including the urine-stained carpets, as well as the challenges with the TV availability, unusable top bunk, mattress comfort, and WiFi performance. These issues certainly fall short of the high standards we strive to maintain, and we completely understand how they impacted your stay. We’re glad you found the decor cute and inviting, and we appreciate you highlighting that positive aspect. We hope that the refund that you were given has helped with some resolution of the issue you experienced. We apologize for the inconvenience and hope to have the opportunity to better impress you in the future!

Hi, Mary, thank you for your review. We appreciate you taking the time to provide us with your valuable feedback. It is always our goal for our guests to be able to use everything the home has to offer. We take guest feedback seriously and have forwarded this information to the local staff so they can address your concerns and hope for another opportunity to host you for a truly exceptional experience.

Thank you for your review, Tracy. We sincerely apologize for the issues you experienced during your stay, as well as any personal touch you found lacking. Moving forward, our local staff has taken immediate action and addressed your concerns so that we can prevent any further issues in the future. Thank you again for this valuable information as we always welcome the opportunity to improve. We understand how disappointing it was that the home was in this condition upon your arrival. Please know we strive to provide every guest with a relaxing stay. We hope to have another chance to impress you on a future stay.

Hi, Liz! We're glad you stayed with us and apologize for the mess you encountered outside. Housekeeping is taking care of this right away. Thank you!