1 Block from Mercedes-Benz Stadium, State Farm Arena & GWCC - Modern Townhomes

We’re disappointed to see the 8/10 rating, particularly because we did not receive a single message from the guest during her stay regarding any concerns or issues. We reached out after check-in to make sure everything was going well and followed up again after checkout, but at no point did she indicate that anything was not meeting her expectations or give us an opportunity to address a concern. Our listing is very clear about the property’s characteristics, including the number of stairs, one-car parking, the narrow driveway, the downtown setting, and our location just one block from the stadium, which can result in increased noise and activity on event days. These details are provided so guests can determine whether the property is a good fit for their needs before booking. We take guest experience seriously and are always quick to respond when something needs attention. Across our other properties and booking platforms, we consistently receive 10/10 and 5-star reviews, with guests frequently commenting on the exceptional cleanliness, well-stocked kitchen, and our responsiveness. We wish we had been given some indication of what did not meet this guest’s expectations so we could have had the opportunity to help.