River Bank Lodge #2919 with picture windows facing the ski area

We highly appreciate your review, Kelly. We apologize for the beds during your stay. Your feedback has been brought up to the local operations manager as a means to make necessary fixes and improvements.

Thank you so much for taking the time to share your feedback. We're delighted to hear that you enjoyed the cleanliness, location, view, and amenities of the rental. Your kind words truly mean a lot to us. We're sorry to hear about the issue with the refrigerator freezing your fruits and vegetables. We appreciate you bringing this to our attention, and we’ll be sure to share your feedback with our local team to help improve the experience for future guests. Regarding the early check-in policy, we understand how convenient it would be to arrive earlier, and we apologize for any inconvenience this may have caused. Our team works hard to prepare each home thoroughly to ensure a comfortable stay, which sometimes limits early access. We’re grateful for your understanding and are thrilled to hear you’re considering returning. We look forward to welcoming you back and providing an even better experience next time.

Megan, thank you for your review. We are pleased to hear you enjoyed your stay! We appreciate you taking the time to share your feedback with us. We look forward to hosting you again!

Thank you for taking the time to share your experience, Michael. We regret to hear that we were unable to provide you with a pleasant stay. We will follow up with the appropriate parties regarding your experience to discuss preventative measures and ensure the continued enjoyment of our future guests. We truly hope we can host you for a more comfortable stay in the future. Thank you.

Thank you for your detailed feedback! We're glad to hear that you appreciated the property's convenient location near the ski lifts and enjoyed the stunning mountain views from the large windows. It's great to know that you found the bed comfortable and the kitchen well-equipped. We apologize for any inconvenience caused by the issue with the shower head. Your comments will be shared with our maintenance team for further review and improvement. We value your input and hope to have the opportunity to welcome you back for a better experience in the future.

Hi Taylor, thank you for staying with us! We sincerely apologize for the disappointment. We are happy you enjoyed this home. Please know that your feedback is essential, and we have passed your comments along to our local operations manager, who will work with the homeowner to make any updates. We truly hope to have the opportunity to impress you in the future.

Hi, Logan! We do keep fans at our office that we can deliver upon guest request. Please don't hesitate to reach out. Thank you!

Dale, thank you for your review. We sincerely apologize for the issues you experienced during your time with us. We have forwarded your feedback to the local staff so they can work to improve the house for future guests. Please know that our guest services team is available 24 hours a day to assist should any concerns arise during your visit. We hope you choose to stay with us again!

Thank you for your feedback, Kivanç. I’m glad to hear you enjoyed the view and the kitchen, but I apologize for the maintenance issues you encountered, including the clogged sink and noisy bathroom fan. Your comments about the overall condition of the condo are important, and I will ensure they are shared with our local operations manager for review. We appreciate your insights and hope to provide a better experience in the future.

Thank you for your review and we apologize for the any inconvenience that you experienced during your stay with us. We are sorry for any inconvenience experienced - while some homes may be stocked with spices from previous guests, we do not supply any perishable items and cannot guarantee their presence. We advise guests to bring any items they may need for their specific recipes.

We appreciate your honest feedback, Andrew. We apologize for the issues you encountered in the home. We will be updating the bed size in our listing and we apologize for the incorrect information provided. Unfortunately, these units only have one window in the living area, although it is a large window it does not open up completely. There is another window on the other side of the unit in the bedroom. The fireplace has maintenance scheduled for the end of October. We hope that you will give us another opportunity to provide you with a much-improved experience in the future.

Thank you for sharing your detailed feedback. While we’re glad you enjoyed the location and view, we sincerely apologize for the condition of the home during your stay. Our local team and housekeeping are coordinating a full deep clean, the broken table will be removed, the leak behind the toilet has been repaired, and mildew concerns in the bathroom will be addressed. Duvet and pillow covers will be cleaned or replaced, and any other items that cannot be refreshed will be updated. We appreciate you bringing these issues to our attention and are genuinely sorry for the inconvenience this caused.

We apologize for any misunderstanding regarding this listing. We attempt to be as transparent with our listings as possible and provide accurate and current photos, amenities lists, and descriptions so guests can make an informed choice about what they are paying for and make the right decision for their needs. We encourage guests to reach out with any questions or concerns before booking, as we are happy to help.

Thank you for taking the time to share your experience, Vicki. We attempt to be as transparent with our listings as possible and provide accurate and current photos, amenity lists, and descriptions so guests can make an informed choice about what they are paying for and make the right decision for their needs. We will follow up with our local operations manager to ensure that all information about the home is clear. We appreciate your preference as a means to improve, and we hope you will give us a second chance to impress you.