Charming Fairway Terrace Condo, Quiet, Gated Community in Waikoloa Village

Thank you for your review. We’re sorry to hear that this property did not meet your expectations, and we appreciate the opportunity to provide clarification for future guests. VRBO provides an interactive map that clearly shows the condo’s exact location in Waikoloa Village. The term Waikoloa refers broadly to the area extending from the oceanfront resorts (including Hilton Waikoloa Village) through and above Waikoloa Village itself. The listing description repeatedly and accurately states that the condo is located in Waikoloa Village, approximately 15–20 minutes from the coast. All amenities are accurately listed on VRBO, including what is and is not provided. As a privately owned vacation rental—not a hotel—we do not supply shampoo or hotel-style toiletries, as many guests prefer specific brands. Starter supplies are provided to begin your stay, and the local grocery store is conveniently located nearby for any additional items needed. We do not resupply consumables during a guest’s stay, which is standard for vacation rentals and clearly reflected in the listing. Under Accessibility, the listing explicitly states that there is no elevator and stairs are required, as this is a second-floor unit in a low-rise residential community. This information is disclosed prior to booking, and we encourage all guests to carefully review listings to ensure the property meets their needs. Regarding the television, the service and channel lineup are exactly as advertised. It appears you were seeking channels beyond what is offered. Guests are always welcome to contact us prior to booking with specific questions to determine if the property is the right fit. The toilet issue was reported on the final day of your stay. Upon inspection, it was evident that something inappropriate had been flushed. No charges were applied, and your deposit was not withheld. We take pride in this property and stand by the accuracy of our listing. With numerous prior 9- and 10-star reviews, we feel this review does not reflect the experience of the majority of our guests. While we regret that this stay was not a good match for your expectations, we believe the information provided on VRBO is clear, complete, and accurate.

We are very pleased you enjoyed your vacation Marilyn. There is so much to see and do on the Island, and we hope that you come back again. The Waltons

Mahalo for staying. We are sorry to hear you thought the condo was too warm. We don't advertise we have Air Conditioning. The windows are new windows and open easily. If you had a problem, a simple email, text or phone call would all would be needed to get myself or a handyman over as we are only around the block.

Many thanks to everyone who has stayed at the condo. The owners and I are very grateful for each and every guest that stays in D204. We strive to make sure each guest has an exceptional vacation by providing with all the amenities of home to get started with. We don't provide items for your entire stay, but enough to get started with for the first few days. Inspections of the condo between renters happens regularly. Sometimes items are missed. Guests are expected to contact the manager immediately if there is anything that is a problem, something missing that was thought should be there, or with any questions concerning the condo, the complex, or even needing recommendations for adventures, dining, or sight seeing. The owners return to the property several times throughout the year. They are diligent in replacing or upgrading anything that shows wear in the condo. Please do not hesitate to contact our manager, John, at anytime during your stay. We want everyone to have a great vacation experience at Fairway Terrace D204.