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6/10 – Acceptable
Sally O.
31 août 2023
Taos in July
Rating Details:
The property manager was more than helpful.
The vacation rental was somewhat dirty.
I was very happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Casa Bella is a lovely home and the outdoor patio and stream were very surreal. We really enjoyed the outdoor space. The mattresses in all rooms were very comfortable as well. Unfortunately, the home was not as clean as we would have expected it to be, and the upkeep was very disappointing at best. My daughter took a shower in the master bedroom located by the washer and dryer. The floor of shower was slimy and slippery, and it had dead bugs. The shower was also plugged and would not drain. We called the caretaker who came with tools at 10:00 p.m. My husband offered to assist in taking the drain apart and successfully cleaned it out. The shower door was dirty with soap scum from top to bottom and the bathroom walls were very dirty. This master bedroom was full of bugs and had very small mosquito-like insects on the bed and pillows. The mattress was stained, and the carpet had big red spots all over it. The headboard had spiderwebs and there were dead spiders in the closet. The shower closest to the entry door in the other master bedroom did not have hot water. A couple of our guests had to take a cold shower. The mirrors were dirty and not all the showers worked and also were slow to drain. The door leading to the covered patio from the master bedroom has a shattered glass panel and we were very hesitant to use it. Also, the doorknob pulled off when we tried to open it (my husband was able to fix that as well). The skillets should be thrown away as they are extremely bad. Most of the pots and pans, dishes and silverware where dirty, so everything we used had to be washed by hand. The towels had a very bad smell, and there weren't enough towels especially for those who went swimming. The blind covering the large picture window facing the patio and stream was broken. Of course we were not expecting perfection, but for the amount of money that we paid to stay at Casa Bella, the home should have been clean and in much
