Spacious Group Retreat w/ Game Room in Marshall!

We’re so glad you enjoyed the beautiful, quiet surroundings, plentiful wildlife, and spacious layout with your family! Thank you for sharing your feedback. While our rural setting and gravel mountain road are part of the home's charm, heavy rain throughout the entire area caused some extra ruts, and we appreciate the note so we can keep an eye on road conditions. The property is professionally pest-controlled and cleaned prior to arrival, but being nestled in nature, a few insects can occasionally wander in. We have also reminded our local team to ensure the A/C is set to a comfortable temperature prior to guest check-in. We appreciate your insights and hope to host your family again!

Thank you for your feedback—we appreciate you taking the time to share your experience. For clarity, the home does not advertise a special-needs or accessible shower on the first floor. However, two bedrooms are located on the main level, including a primary en-suite with a Jacuzzi tub and separate shower, as well as a second spacious bedroom. The piano bar room, located in the mother-in-law suite, is fully heated with its own thermostat. Instructions are provided, and our team is always available to assist—often a quick call, text, or email can resolve questions. For added comfort, space heaters are also available in the bar room. During the stay, we did not receive any communication regarding heating or comfort concerns. We encourage guests to reach out during their visit so issues can be addressed in real time, and we recommend reviewing the home description and house rules prior to arrival. Weather conditions during the visit were mild. Regarding the ice machine, the main refrigerator’s ice maker had been accidentally turned off; however, a fully functioning built-in ice machine is available in the bar room. Our on-call maintenance support team is available 24/7, and we remain committed to providing a comfortable and enjoyable stay.

The refrigerator in the kitchen is a sub-zero build in type. It broke down a couple of times this year but was repair three times. The fan went out and we repaired it, then the coils developed a leak and we repaired it. Both times it was out for a short period of time for the repairman to get the parts. Less the a week. We keep and extra Refrigerator in the Recreation room for that possibility. It was not out for two months. Things happen and we try to solve them before they come up, and that is why we have the extra refrigerator in the house. We don't want anything to interfere with you having a great time.

Hi David, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously. We followed up with the homeowners who were shocked by your review. They would like to share the following: We're sorry you weren't satisfied with your stay but would like to clarify that your claims are exaggerated and untrue. - We can confirm that the house was thoroughly cleaned before your stay, and in fact, we received a five-star review from the guest before you. - We also did not hear from you regarding cleanliness concerns until after your checkout. We found it surprising that someone would stay in a house as dirty as you claimed without reaching out to the owners. - We generously offered to refund the cleaning fee based on the very minor issues you brought up, and we felt this was more than fair. - We always provide clean towels and sheets for guests and recently purchased new ones to replace some of the worn-out linens. - There is one broken cabinet door, which wasn't discovered until after your stay. - The ping pong table works fine. It's seen a lot of guest use in the past few years but is still usable. - We have a 24/7 handyman we would have been happy to send out had it been necessary. We are always available to address our guests' needs right away. - There are two water heaters in the house. We keep the second one on a timer to save energy, as it is not always needed depending on the number of people staying. - This is a mountain home, which means there are spiders in the area, and they may sneak in if doors are left open. We do our best to keep them out of the house, and our cleaning crew confirmed there were no bugs in the house before check-in. We encourage our guests to reach out while in residence; we would have been happy to address your concerns right away had we heard from you!

Mariam, thank you for your valuable feedback and for highlighting the aspects of our home that you and your family enjoyed, including the space, amenities, and entertainment options. I'm truly sorry to learn about the cleanliness concerns during your visit. The weather conditions, with consistent rain, unfortunately, led to more mud and dirt being tracked inside than usual. However, this does not excuse the standards of cleanliness you experienced. We take full responsibility and sincerely apologize for any discomfort caused. We've always received positive remarks about our cleaning service, making your feedback both surprising and a cause for immediate action. We are committed to ensuring our home meets the high standards our guests expect and deserve. Rest assured, we will address these concerns with our cleaning team to prevent future occurrences. Had we been aware during your stay, we would have made every effort to resolve these issues promptly. The cleaning fee supports a professional service aimed at providing a clean, welcoming environment for every guest. We're disappointed we missed the mark for your stay and are dedicated to making improvements. We hope to have the opportunity to host you again and provide a stay that fully meets your expectations.