Bella Beach is a long time family favorite and our recent visit was the 16th time we have rented a home in the community.
The house was decent although showing signs of wear and tear. Screens were missing from the windows, the slider was rusted and hard to open, the slider screen door was damaged and the outdoor BBQ gas tank was empty when we went to grill. The location, right on the beach, the sunsets and unobstructed ocean view made up for the lack of attention to repairs and amenities in the property.
Unfortunately it was not the relaxing stay we were hopping for because, when a family arrived occupying the property directly above us on the second night of our stay, the parents sent their 3 young boys (all under 10 years old) to use the hot-tub designated for our property only. The boys were not accompanied by their parents but stated that their parents said they could use out hot tub. When we politely asked them to leave they proceeded to use the hot-tub of the guests adjacent to us without their permission and were asked to leave when it was discovered they were their. This clearly enraged the parents as the mother marched down to our property and aggressively confronted us while her husband shouted at us from the balcony above. We calmly informed them that they were not able to use our hot tub (not only was it designated for our use only, there was also Covid to consider) and when we refused to engage further the mother returned to the property (above us) and stood on the balcony with her husband and kids and spat on us while we ate, threw sand in our food as we sat outside, smoked marijuana, played loud obnoxious music etc. All of this continued from 6 pm until around 10pm when they set of their fire alarm 4 times and stood on the deck laughing and shouting at us. Then at 11:30pm an argument broke out between the husband and wife which carried on until we contacted the property management around midnight. Unfortunately the 2 remaining days of our stay were ruined by the continued harassment by these guests in the property above us including more spitting, sand throwing, stomping on their floor (our ceiling) and other obnoxious carrying on.
We will definitely stay at Bella Beach again however we will never stay in a property with guests above or below us given this experience. We will always choose a standalone home in the future.
The Property Managers did what they could however these people should have been asked to leave.