A Grand Passion - Two Bedroom Apartment, Sleeps 4

Thank you so much for leaving such a wonderful review. It was a pleasure to host your reservation & we would be delighted to host you again in the future. Please do not hesitate to get in contact with us again! Wishing you all the best. James on behalf of UnderTheDoormat

Dear Todd, We appreciate your feedback and thank you so much for taking the time to write such a great review. We always strive to provide the best experience for our guests and it is great to see that you enjoyed a pleasant stay with us. Should your travel plans bring you back to London, please get in touch as we would love to host you again. Best Wishes, Sonali on behalf of UnderTheDoormat.

Hi Christine, Thank you so much for taking out the time to drop us, UnderTheDoormat, a review. Your review means the world to us as it helps inform us of what we are doing right and where we can improve. We are absolutely delighted to hear that you had a fantastic time staying with us. We do hope next time you are in London you will stay in one of our homes, as we would love to ensure you have another unforgettable experience! We hope to see you again soon, and be sure to have an amazing day! Kind regards. The UnderTheDoormat Team

Hello Kimberley, Thank you very much for taking the time to review your recent stay with us and for your kind words! It would be an honour to welcome you again to one of our properties next time you visit London! Kind Regards, The UnderTheDoormat Team

Dear Katherine, Thank you for taking the time to review your recent stay with us. We are delighted to see that you had an enjoyable experience! Should your travel plans bring you back to London, please get in touch as we would love to host you again. The UnderTheDoormat Team

Dear John, Your feedback regarding your recent stay at our home is very much appreciated and we are happy to see that you enjoyed a nice stay. We always strive to provide the best experience for our guests and it is great to see that you enjoyed a pleasant stay with us. It would be an honour to welcome you again to one of our properties next time you visit London. Please feel free to contact us. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Charles, We appreciate you taking the time to provide us with constructive feedback regarding your recent stay. Your comments are extremely important to us as they help us identify problems and improve our standards and services every day. We did not know about the fire alarm and as soon as you let us know, we notified our homeowner about the issues you encountered and organized to visit the property and address them. Upon arrival, we provide fresh linens, bath towels, and hand towels. We also provide a small welcome pack to get you started for the first night. We do not provide face towels. We do apologize for the delayed kid’s welcome pack. Although we understand your reluctance to book with us again, this is not the usual experience our guests have we would be honoured if you would give us the chance to redeem ourselves next time. Best Wishes, UnderTheDoormat Team.

Dear Russell, Thank you for your review. It is an opportunity for us to learn how to improve our service and to offer the Vrbo Travellers Community insight into how we operate. Our homes, including the Lovely Chelsea Home near The Thames, are fully managed by us at UnderTheDoormat, an award-winning premium home-stay provider. We host thousand of guests in houses. Because our houses are real homes, normal wear and tear is a common thing. As already explained, Our Lovely Chelsea Home near The Thames is not only a rental as the homeowners have been in their beloved flat until March and will come back during the year. As per the photo report taken less than one hour before your arrival, and that we shared with you by email to show you that the listing on the website is accurately showing the current status of the home, the flat was prepared and cleaned for your stay as per our usual standards. None of the photos of the report, or the photos you provided by email, was showing stained carpets or furniture and broken shades that you are mentioning in this review. You sent us photos of a door that is already in our listing because we show all the niggles of our flats to our guests, and a photo of the utility cupboard where the owners keep their belongings and the most used items like the iron board and the clothes airer. It is only through constructive feedback from valuable guests like yourself that we can constantly review our standards and practices and make necessary improvements. We would love to host you again next time you are in London and provide you with the great experience that most of our guests enjoy. Kind Regards, UnderTheDoormat Team.

Thank you for taking the time to review your recent stay with us. We are delighted to see that you had an enjoyable experience. Rest assured that your comments will be shared with the entire team here at UnderTheDoormat. We now look forward to welcome you next time for another fantastic stay. Best wishes, UnderTheDoormat