Bonheur sur eaux bleues

Thank you for your feedback. We are sorry that the property did not meet the standard you expected. Professional pest-control services had recently been carried out at the property, which can result in both dead and live cockroaches, as well as ants, being visible while the treatment takes effect. However, we understand that encountering pests during your stay was unpleasant, but we do know the pest control is working. The cleaning issues are being investigated, the property was checked prior to your arrival will nil issues reported, we are sorry your issues were missed. We are reviewing the pantry cupboards, the material found on the kitchen floor, and the overall cleaning process. Please note if you had reported your issues the cleaning crew would have attended immediately to rectify any issues found. The leaking shower will also be investigated, and the drains will be checked to identify and address the cause thank you for letting us know as we never use the shower so unless reported we don't know. Pest spray was left at the property, we will look into why it was missing. We apologise for the inconvenience and appreciate you bringing these concerns to our attention.

Hi Steven We are so glad you were happy with the property location and fishing gear. Unfortunately, on the odd occasion gas bottles do run out. The air conditioner was checked by a technician who advised us it was in good working order; pump was moved slightly to eliminate possible vibration. this issue along with others were addressed immediately, each time you contacted us. Access to canal checked and in good condition. Stove/oven instructions are laminated and at the property. We appreciate and thank you for your feedback, it is valuable to us.

Unfortunately yes, we had very heavy rain for several days prior to this guest's arrival which caused the balance to be out. The pool man came to clean the pool as he always does every week on the morning of this guest's arrival which was scheduled for 2pm. He dosed it up heavily with chlorine to correct balance and guest was advised of the situation upon her arrival. She was told the children could swim but that their eyes may sting if they swim in the first 24 hours. Guest insisted on pool man returning despite this, which he did...and reiterated what she had been told upon arrival. The pool was restored to its usual clarity the next day. This happens and pool was addressed immediately. We have a fantastic pool man who services all 15 pools of the lovely homes we manage and he does a brilliant job. The weather cannot be helped and it's really quite ridiculous to rate the house with three stars due to a situation out of our control but that was immediately resolved. Not really sure what else we were supposed to do and it's also unreasonable to expect us to let the guest know, prior to her arrival, that the pool was affected by rain but will be perfect in 24 hours...the pool literally turned overnight and was addressed immediately. Given guest arrived in the afternoon and the pool was well on its way back to perfection by the next morning, I'm not sure why there is no understanding of this. Sorry kids were disappointed. Hopefully they had a great time though being on the Gold Coast with all the lovely beaches, theme parks and shopping...all in walking distance :) As can be seen by the rest of the review, this house is also in a great location, perfect for a large family, has ducted airconditioning, is waterfront, has unlimited free wifi and Foxtel and Netflix. I'm sure reasonable people will understand "things happen" and so long as they are resolved speedily there is really nothing more we can do, being human.

Thank you for your review :) It's a great property isn't it? So close to Pacific Fair...gorgeous views, lovely pool, ducted aircon, free unlimited wifi! We do hope you'll return one day :)

Thank you for taking the time to write such a lovely review Mannie...it was lovely to meet you all and we are thrilled you enjoyed your stay. We look forward to welcoming you back in the near future...and there is always a repeat guest discount for our valued guests who come back to Bliss On Blue Waters!