Manchester Center Retreat w/ Mtn View, Near Skiing

Hi Alyson, we're glad you found your previous visits to our home enjoyable enough to book again this year, but we're disappointed that this visit didn't go as well as the others. We followed up with the owner about your feedback and want to clarify the following:- Evolve did mistakenly note "Central A/C" in the property information instead of just "A/C" since what we have is window units in the home, and this information has now been corrected on the listing - We know that last year, we had to reach out to you multiple times during your stay about not leaving the other windows open when the A/C window units were on to conserve energy and the cooling ability of the units- We reached out to you about this point when you checked in this year due to the couple of times that we noticed this happen during your stay last year, and we were surprised that your communication and issues mentioned seemed retaliatory right away- We always respond within 2 minutes of hearing from guests staying at our property except between the hours of midnight and 6 am, and we come to resolve any issues promptly so our guests can enjoy their stay- We came and knocked so we could help with the list of issues you said you found on the check-in night, especially since we had just checked the property for inspection after cleaning, but when you declined the help at that time, we kindly left We genuinely go above and beyond for our guests so they can enjoy beautiful Vermont. We have an excellent record of reviews, and we're really sad to see how this reservation played out in such a negative way, which we've never encountered. We look forward to providing many more guests with great stays in the future!