Alone at Last | Sage Vacations

We’re sorry this guest’s stay did not meet expectations. We take concerns about pests seriously and understand how upsetting this experience must have been. While we were unable to fully address the concern until the following morning, we worked to address the situation and issued a partial refund as a goodwill gesture. We apologize for the inconvenience and appreciate the opportunity to make things right.

Thank you for your review! We're so glad you enjoyed the property and its location and that you had a great stay overall. We sincerely apologize for the technical issues you experienced with the verification, check-in, and check-out process. While these issues are uncommon, we understand how frustrating they were, and we appreciate your patience as our team worked to resolve them. Thank you for your valuable feedback—it helps us continue improving the guest experience. We'd love the opportunity to host you again for an even smoother stay.

William, thank you for taking the time to share such detailed feedback. We’re sorry that the cabin did not meet your expectations and appreciate you bringing these concerns to our attention. We take reports regarding the condition of the property seriously. Following your stay, we addressed the maintenance concerns you identified and had the cabin professionally treated for roaches. We have also taken additional steps to ensure the property is properly maintained and ready for guests. We also want to clarify that a phone number for our team is provided in the pre-arrival boarding pass sent to every guest. We’re sorry we did not have the opportunity to address these concerns while you were at the cabin, as we would have much rather had the opportunity to respond and work toward resolving them during your stay. We appreciate your feedback and are sorry that the cabin did not provide the experience you were expecting. Your comments have helped us identify areas that needed attention, and we have taken action accordingly.

Antonio, we’re truly sorry for what you experienced upon arrival. Finding roaches in the home is understandably upsetting, and we take a report like this very seriously. As soon as we received your photos, we took action to address the situation. The cabin was professionally treated for roaches, and we took additional measures to ensure the issue was thoroughly addressed before the home was made available again. We care deeply about maintaining clean, well-maintained homes for our guests, and we regret that we fell short of that standard during your stay. We also apologize for the delay in getting back to you regarding your refund. Although our initial response was delayed, we did ultimately issue a full refund for your reservation, and the reservation was canceled. We appreciate you bringing the issue to our attention and giving us the opportunity to address it. We’re sorry that your stay did not meet the standard we strive to provide.

Thank you for taking the time to share your feedback. We’re sorry that several aspects of your stay did not meet the standard we strive to provide. We apologize for the inconvenience with the internet and understand how frustrating it is to have connectivity issues while on vacation. We’re also disappointed to hear about the condition of some of the furnishings, bathroom fixtures, and cleanliness details you encountered. These are not the details we want our guests to experience, and we are reviewing each of the items you mentioned with our local team. We appreciate you bringing these concerns to our attention, as it gives us an opportunity to address them and improve the home for future guests. We hope you’ll consider giving us another opportunity to provide the experience we aim for.

Thank you for your review. We're glad you found the cabin clean and cozy and enjoyed your stay overall. We apologize for the frustration surrounding communication, particularly with your late check-out request. We strive to provide timely and helpful responses, and we're sorry that we fell short of your expectations. Thank you as well for mentioning the noises you heard. Cabins in the Smoky Mountains are surrounded by nature, and occasional sounds from wildlife in the roof or surrounding trees can occur. While we understand that these noises may be unsettling for some guests, they are a common part of the mountain cabin experience. We appreciate your feedback and are glad you enjoyed the cabin itself. Thank you again for staying with us, and we wish you all the best in your future travels.

Thank you for your review. We're glad to hear you enjoyed your time at the cabin overall, though we're sorry that the noises you heard at night and our after-hours communication did not meet your expectations. One of the things many guests love most about staying in a secluded Smoky Mountain cabin is the opportunity to be immersed in nature. With that setting, occasional sounds from wildlife in the surrounding trees or roof areas can sometimes be heard and are part of the mountain cabin experience. Thank you for staying with us and for sharing your feedback. We appreciate it and wish you safe travels.

Thank you for choosing to stay at Alone at Last. We are so glad to hear that you enjoyed the cabin and its beautiful location, but we sincerely apologize for the issues you encountered during your visit. We pride ourselves on providing a spotless home, and it’s clear we missed the mark this time; we have since met with our cleaning team to ensure these details are never overlooked again. We also apologize for the delay in communication regarding the fireplace and the frustration caused by the WiFi discrepancy. We have since updated our guest book and in-cabin signage to ensure all information is perfectly synced for future guests. We appreciate your patience and your feedback, as it truly helps us improve. We would love the opportunity to host you again for the seamless 5-star stay you deserve!