10 Mi to Sugar Mountain! Cabin w/ Lake Access

Hi David, we passed your comments on to the homeowner who would like to share the following: We strive to ensure that our guests have an exceptional experience with us and provide an elevated level of hospitality. As we do our best to maintain the highest standards of cleanliness, we sincerely apologize that cleanliness issues with the sheets impacted your stay. We kept in touch with you regarding the property and nearby attractions, but the matter of the sheets was never brought to our attention. Communication is important to us and we maintain consistent availability. If your issues had been mentioned, we would have immediately taken steps to have them addressed immediately. We highly encourage all guests to feel free and reach out to our Guest Contact for any questions or concerns as stated in the pre-stay email. We truly go above and beyond, and we are confident that future guests will have excellent stays.

Hi Ed, we want our guests to rest easy when they stay with us, and we apologize you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following:-I want to assure you that the kitchen is stocked with a full set of cutlery and a variety of utensils. This was confirmed not only before your stay but also with the next guest, who had no issues finding them. I apologize if they were overlooked during your time at the property.-Regarding the dishwasher, I understand your concern about cleanliness. While I hadn't noticed an issue before, I’ve instructed the cleaning team to pay extra attention to it moving forward to ensure it’s always spotless and ready for use.-The issue with the dryer vent is something I take very seriously, as safety is a top priority. I’m addressing this immediately to ensure it’s securely attached and functioning properly.-I also reviewed the communication about the TVs. Support was offered during your stay, and I’m sorry if there was any confusion or if the problem wasn’t fully resolved. I’ll make sure the setup is more straightforward for future guests.-As for the garbage, it’s possible that wildlife, which is common in the area, may have spread some debris. I’ll make sure the property is thoroughly checked and cleaned, and I’ll take steps to prevent this from happening again.-The grill does show some wear, but it is still safe to use. That said, I will double-check its condition and make any necessary repairs or replacements to ensure it’s in good working order.-Finally, there is an instruction sheet provided in the kitchen. I’m sorry if it wasn’t easy to find, and I’ll make sure it’s more clearly visible for future guests.We always work with both guests and homeowners when issues arise and apologize that we were unable to come to the resolution you were hoping for based on the documentation provided. We truly go above and beyond for our guests, and we are confident that future guests will have excellent stays!