Ski, Sled & Tube: Mountain view condo Silverthorne

Hi Stephanie, we take pride in providing a clean and comfortable environment for our guests. However, we must clarify the following for the benefit of future guests: - We wish you had reached out to the Guest Contact during your stay if there were any issues you needed addressed. We would have done everything we could to resolve them immediately so that you could enjoy the home. - The property was thoroughly cleaned and stocked before your arrival, including paper towels, toilet paper, and dishwasher pods. We apologize if these supplies ran out during your 7-day stay. It is standard to provide a starter pack of essentials and guests may have to purchase additional supplies, especially for longer stays or larger groups. - The home is older, and the floor has a slight slant that has been professionally addressed and deemed safe. - The nails you mentioned were part of the standard installation when the carpets were replaced last year. No other guests have reported any issues. - The parking information in the listing has been corrected to ensure it accurately reflects the available space for 2 cars in tandem. - The checklist on the washer is managed and checked by the HOA monthly to ensure the pipes, heat, etc are in proper working order during the winter months.- The homeowner has been alerted about the stains on the duvet insert and is working on replacing it. However, many hotels and rentals use a triple sheeting process, where the insert is covered with a top and bottom sheet. This process isn't intended to hide anything but to ensure that guests sleep on clean bedding for every stay.We do all we can within our control to make the best possible stay, and we look forward to this property hosting many satisfied guests.