Long Bay Dunes B3 - Oceanfront 2 Bed/2 Bath Condo - Gorgeous Balcony Views - Pool

Thank you for sharing your feedback. We’re sorry your check-in confirmation was delayed, especially after an 11-hour drive and in the rain. We understand how frustrating it was to arrive without a place to go, and we apologize for the inconvenience. We also appreciate you noting that some amenities need repair and will share that feedback with our team. We hope to provide a smoother experience on a future stay.

Thank you for sharing your feedback. We sincerely apologize that your stay did not meet your expectations. We're very sorry to hear about the condition of the unit upon your arrival. The odor, food left in the pull-out couch, sticky floors, and broken kitchen floor tile are not acceptable and do not reflect the standards we strive to provide. We understand your concern, especially with young children, and regret the inconvenience and safety issue this created. Your comments have been shared with our housekeeping, maintenance, and property management teams so the cleanliness concerns, flooring repair, and reported odor can be thoroughly addressed. We take feedback like yours seriously and use it to improve the experience for future guests. We appreciate you taking the time to let us know about your experience and are sorry we fell short of providing the quality stay you expected.

Thank you for taking the time to provide such detailed feedback. We’re pleased to hear that you enjoyed the fantastic ocean view, location, beach, and pool, and we truly appreciate your kind comments about our rental office team and their efforts to address the issues during your stay. We sincerely apologize for the cleanliness and condition concerns you encountered. The amount of dust, grime, and debris you described is certainly not the standard we expect from our cleaning teams, and we understand your frustration. We also appreciate you bringing the worn furnishings, damaged tile, cabinet pulls, and other maintenance concerns to our attention. We’re glad our team was able to replace the leaking shower head and moldy shower curtain during your stay, but we recognize that addressing only some of the issues does not make up for the overall condition you experienced. Your recommendation regarding an inspection and evaluation of the cleaning service is being taken seriously and will be shared with the appropriate teams and property owner. Thank you again for your honest feedback and for recognizing the efforts of our staff. We hope to have the opportunity to provide you with a much cleaner and more comfortable experience in the future.