Waterfront Pool & Spa: Relaxing Cape Coral Retreat

So glad the stay was amazing and that the pool was a hit! It's wonderful to hear everything came together for a great visit. We appreciate the feedback and are thrilled to have provided a 5-star experience overall.

Thank-you Mary for the rave review. We strive to have a clean comfortable house for people like yourself to enjoy!

Thank you for the review! We really appreciate it. We would like to hear from you about what else we can do in order to keep improving and offer you the best service possible!

Hello John, Thanks for your kind feedback. We are glad you enjoyed your stay in our Caribbean Island Grand Deluxe. Trust having you back again some day! Heidi and Juergen

We are glad that Peggy and the 5 guests who stayed with her in the Caribbean Island Grand Deluxe. This is a vacation home offering really everything. Most of the guests have breakfast and often and big bbq but do not store a whole lot of groceries... The salad bowls, Tupperware, waffle maker, cake plates, kids dinnerware, extra coffee maker ... need of course some storage. We offer a large kitchen and dinnerware and cutleries for about 24 guests total, to make sure you are nevery short of anything. Same regarding towels, there is plenty to make sure that you never get short all of a sudden.... In the closets there is plenty of space and hangers for the clothing of each and every guest. As we are very family-friendly we offer even to sleepsometimes up to 12 in the house. This is the reason for the storage tubs - they are not for us, but these are beddings for additional guests provided by the property manager if needed. Unfortunately in the past they were often used - even outside in the pool area and on the floors and just stored back in the closet ..... Having to store them in tubs is obviously the only way to make sure everything is clean and safe to use for our guests. We are doing everything possible to provide everything even for big families. Thanks to the guests for your understanding that those things need some space. We also supply extra towels in an open tub for our guests who go boating to supply you with everything you might need! If you are looking for a place where "everything" is offered, this is the one! …as Peggy mentioned - it worked out -and as we know -pretty well! If Peggy would have known that 4 stars are considered from HomeAway/VRBO as a bad review, which take the appearance of the house back, she would very likely the house with the best beds she ever had rated this house 5 stars!

From the owner: "Thank you very much for the nice review. We’re very glad you had an awesome stay."

This only bad review ever made for this beautiful well-taken care vacation home. We give you the option to read the obvious real reason. Everyone else always rated full 5 stars. Tom’s review is the result of the fact that he intended to book the 3rd year in a row when he got home after his 2nd stay and due to the fact that he came not back with his final booking on time and a new customer booked it 3 days before he finally “woke up” - despite our reminders - almost 4 weeks after he mentioned he intended to rebook the house. And being fair to the new guest: We refused Tom’s demand/expectation to cancel the booking of the new guest. The original feedback after his stay: “Heidi, back home safely, thanks a million for your palatial home in the Cape, had a fabulous time thanks to that warm southern exposure on those cool sunny days, we all thoroughly enjoyed it, ... would like to ask you if you have the month of Feb, available next year same place? thanks, Tom L. and Family“ Realizing he came back too late Tom wrote: „I am very very upset. Give the other choice of places to those people that booked and tell them there was a huge mix up.“ We always treat our customers fair and we did not follow Tom’s request. This is his reaction: “I was just shocked that that unit went so fast, you snooze you lose and live and learn....Perhaps we'll meet down the road again. Thnx, Tom We had no claims about the oven from any other guest. A new one was installed within a record time of less than 3 hrs. Tom complains he cannot use the boat lift-not even renting a boat. As stated the lift does not belong to the rental. The dock is big enough to moor 3 boats. We do not offer any bikes, again no reason to complain, dishwasher works properly. Gardeners are coming on a frequent plan. Tom’s reaction makes us sad, getting angry at himself. The house features many things other rental homes do not offer, like a 4-zone A/C to control the temperature in each room individually to please each guest and the huge outdoor dining table, even ideal for big families. Everything is well taken care of and if you read all reviews you know that you will have an enjoyable vacation in our Caribbean Island Grand Deluxe, which belongs to the best equipped vacation homes in Cape Coral. Everyone who has ever been in this beautiful home and who reads the comment can clearly answer the question why Tom wanted to book the house the 3rd time in a row. This is the place you want to spend your vacation!