New Braunfels Escape, Walk to Gruene Hall!

Hi Stephanie, we take it seriously when guests let us know that we missed the mark, and after sending your feedback to the homeowner, they’d like to share the following:- We understand the concern about pet hair, particularly with your son's allergies. The cleaning team was instructed to ensure the home was thoroughly cleaned prior to your stay, but they are reviewing this to ensure it’s not an issue for future guests.- We were never made aware of pet hair inside the home but would have gladly sent the cleaning team back if notified during your stay.- We’ve asked the cleaning team to inspect the fridge for any potential odor and address it for future stays.- While a few contractors were scheduled for necessary exterior repairs, they never needed access to the interior, but we regret any disruption this may have caused.- The security and fridge alerts were related to the refrigerator door being left open, and we disabled the sensor to avoid further alarms during your stay.- We only entered the garage once to retrieve a personal item and did notify you in advance, as outlined in the house rules.- Regarding the inquiry about the missing items. We maintain a detailed inventory of our property and appreciate your understanding as we reviewed our records. After sorting through everything, we were able to locate some items that had been misplaced. We sincerely apologize for any confusion this may have caused. Additionally, we want to express our gratitude for returning the items that were accidentally packed with your belongings. We truly appreciate your cooperation, and we hope to welcome you back in the future!We appreciate your feedback so we can continue to improve and help this homeowner provide guests with the 5-star service they are known for. Thanks again, and we hope that you keep us in mind for your future travels!