Maison de ville Mammoth Lakes < 2 mi des pistes de ski!

From the owner: "Hi George, it was a pleasure having you stay at our place Due to the record setting snow, the maintenance crew has been backed up all season and cannot get to cleaning all the balconies. The town is in a state of emergency, and all resources are directed to the public first. As soon as the town gets caught up with the snow removal, we will be able to direct those resources to the individual condo complexes, and in turn, to the individual units and their balconies. We ask that all guests exercise their patience this season as Mammoth Lakes has never had this much snow on record. The good thing is that looks like there will be skiing well into the summer in Mammoth Lakes!"

From the Owner: "Thank you for staying with us. The contact information for the onsite manager and owner is in the pre-stay information and Welcome Book. As soon as we were informed, we immediately looked into the issue, and it was resolved within a few hours of our being notified. We urge our guests to contact both the onsite manager and owner if any issues arise, especially during the peak holiday season. We are glad you enjoyed your stay."

Response from owner: "We are glad that you had a nice stay in our condo! And also, thank you for pointing out these issues. The closet in the master bedroom does house the water heater system which has certain controls that can cause issues with the whole complex if tampered with, so for safety and liability reasons, we have secured that closet. We have put additional luggage racks in the master bedroom to compensate for this, and cleared extra space in the closet in the forward bedroom. We will also speak to the HOA about the "slow" flush toilets, but we haven't had any reports of them not functioning. We will have the screens examined and repaired. And thank you for letting us know about the crack in the stovetop. I understand that it does not affect the functionality of the stove, but we will have that looked at also. I am glad you and your family had a nice stay. We hope to see you again!"

Patricia, thank you for staying with us. - We're sorry you had difficulties working the washing machine. We stopped by the house and found that it does work. The lid just has to be tightly closed as stated in the Welcome Book. There are also on-site washing machines and dryers on the premises. Although we spoke about this issue throughout your stay, we wish you would've reached out and we would have come by to assist you and walk you through the process. - Due to safety and liability concerns for small children on the upper bunk, the fan has been switched off. We're sorry if this made your stay uncomfortable in any way. We do provide table fans for the bedrooms. We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

Thank you for taking the time to leave a detailed review of your stay. We genuinely appreciate your feedback as it helps us improve the experience for future guests.Regarding the issues you encountered:We apologize for the inconvenience with the water system. The hot water knob was indeed loose but has now been fixed. Our shower knobs are designed with separate controls for hot and cold water for precise temperature adjustments. The knobs operate like traditional water faucets, turning them one way increases the water pressure, and turning it the other way decreases the water pressure or shuts it off. We wish we had been informed during your stay to address this minor issue promptly.We understand the confusion with our new, high-tech stove. It features 15 different oven settings to cater to a wide range of cooking needs, which can be overwhelming without prior experience. We're considering creating a guide to help guests navigate its functions more easily.Water pressure in mountain locations like ours can indeed vary due to varying conditions such as ambient temperature and snow.Blinds: We verified the blinds are in working condition. Operating them requires twisting the wand to open the blinds before sliding the blinds over for full exposure. The condition of the towels you described is unacceptable, and we have addressed this concern with our cleaning service. We have verified that the towels were indeed cleaned, and the stains were purely cosmetic. However, we have requested the cleaning service to ensure all linens are thoroughly cleaned and inspected before guest arrival.Regarding EV charging, you're correct that our area currently has limited infrastructure for electric vehicles. This is a broader challenge in Mammoth Lakes.We hope these clarifications and steps we're taking demonstrate our commitment to providing a comfortable and enjoyable stay. We're grateful for your input and hope to have the opportunity to host you again with improvements that enhance your experience.

From the owner: "We're sorry to see that your experience didn’t meet expectations. We understand that the construction on the siding of the unit and porch may have impacted your stay, though we did make every effort to communicate this in advance by noting it in the property listing and including it in the welcome package. While we understand that construction can be disruptive, we hope the transparency helped prepare you for what to expect. We're happy to share that this work has since been completed.Thank you for taking the time to leave a review, as it gives us an opportunity to clarify important details for future guests."