9 South Seventh Street

Thank you for sharing your feedback and for your business. We are glad you enjoyed the location and found the home clean for your arrival. We would like to provide some context on the points you raised to clarify the situation: HVAC Service: We strive to minimize any disruptions to our guests' vacations, but our priority was ensuring the home remained comfortable for your stay. On your arrival, we provided a detailed explanation of the scheduled HVAC work. While we were not aware the technician would need to return on Wednesday, we felt it was important to resolve the AC issues promptly. Exterior Locks: We have no record of any maintenance requests regarding the locks during your visit. These doors are used daily by our service staff, cleaners, and other guests, and we have received no reports of issues from anyone else. We will, however, have them inspected again to be certain. Floor Photos: I apologize if this request felt like an inconvenience. Our cleaner had provided a "before" photo but unfortunately missed the "after" documentation. I reached out to ask for a photo of the location and the mark to ensure we had a complete record, as it was not my intention to have you managing the property's condition during your vacation. We appreciate your honesty, as it helps us identify areas where we can improve our communication. Thank you again for staying with us.