167 Colonnade: Fully updated Villa, Pool and Hot Tub, Gas Grills, Free Bikes

Thanks for your review, Dustin! We’re glad the condo had everything you needed for a relaxing beach stay. Hope to welcome you back to Island Rentals of Hilton Head soon!

Thank you for your review! Happy to hear you enjoyed the property. We hope you'll come back and rent with us again!

Thank you so much for your review, Jean! Glad we could get your watch back to you. We always love when visitors return to the same unit! We hope you come back for round 3!

Thank you for taking the time to share your feedback. We're pleased to hear you enjoyed the property itself, found it very clean, and appreciated its convenient location near Coligny Beach, restaurants, and shops. We would like to clarify the circumstances surrounding your payment concerns. Because your reservation was made the evening before your arrival, it coincided with our automated payment reminder emails. However, you also received a separate notification advising that the card on file would be charged the following day at noon, which is our standard payment process for last-minute reservations. Our records indicate that two separate payment methods were submitted—an ACH payment and a credit card payment. We did not process a duplicate charge. As soon as the situation was brought to our attention, we explained that ACH payments require several business days to process and immediately began working on a solution. While you agreed to be placed on a brief hold so we could explore additional options, the call was disconnected before we could provide an update. After consulting with management, we elected to void the credit card payment immediately so that only the ACH payment would remain, while also explaining that if the ACH payment failed, the card on file would need to be charged as originally authorized. Throughout the process, our team responded as quickly as possible while also assisting other guests. We understand that payment concerns can be stressful, but bank processing timelines for ACH transactions are outside of our control. We appreciate your feedback and are glad you enjoyed the property. Thank you for choosing Island Rentals of Hilton Head, and we wish you all the best in your future travels.

Thanks for your review, John! Happy to hear that you all enjoyed the space and your trip to the island! We hope to be able to host you again!

Hi, We apologize for the issues you had with your stay at. We reviewed our phone logs from November 22nd through November 25th on the regular hours office line and the emergency line. There was no missed call from the phone number associated with the rental.

Melissa, thank you so much for this wonderful review! We always strive to make sure our guests feel like their staying in a "home away from home". And thank you for trying to keep up with the sand! It seems that, no matter how hard you may try, you always bring half the beach home with you. We hope you stay with us again for your next trip to the island!

Thank you for the 5-star review! We're glad 167 Colonnade Club's location was convenient—close to the pool and within easy bike/walk distance to the beach—and that the four bikes were a helpful bonus. It's great to hear the kitchen had everything you needed and that the washer/dryer was useful during your stay. Thank you for choosing Island Rentals of Hilton Head. We hope to host you again.

Thanks for your review! We're glad you enjoyed your stay and hope to host you again.