Private recreational basement in Holland Landing

Thank you for coming again! You are honestly such a pleasure to host and you are very considerate. Looking forward to you staying again.

So happy you enjoyed your stay!

You guys are always a pleasure. Looking forward to seeing you guys soon. Enjoy paradise until then.

I am not sure what to say about this stay. Overall she was demanding, rude, requested things outside the realm of a VRBO stay. I continued to be hospitable and gracious, even brought them some wine and offered assistance when their child was ill. The property is in Canada, and they continued to leave doors open to the outside approaching fall, and mice got in. I offered solutions and asked for her input, she told me to get a cat in my garage and that they were fine. She sighted that they have a big family and doors need to remain open when they are going in and out of the house. I provided them cleaning products, because they were a larger booking, and I would assume that she would want to wash floors and maintain the unit, as she had kids. I believe that she took that as an insult, or maybe she was expecting a cleaning service. In the 38 days they stayed, it looks like the brand new mop was barely used. The suite was mopped with bleach and a cleaner, as always, prior to their stay, I had to have professional cleaners come after their stay, and the mop water was almost - an opaque dark brown/grey. Being a mother of three myself, I felt it was important to have the necessary cleaning supplies on hand. Past stays have always taken care of these details, but she was a long stay and I wanted her to feel appreciated. She claims uncleanliness, but she only claimed this after I realized that I was being swindled, she was perfectly fine with the accommodation the 37 days prior and on the very last hour asking for a partial refund. We had an issue with the water heater too, and although she was in the unit, and I attempted to knock, call, email her to rectify that there was no hot water, it took her over a day to reach out to say that there wasn’t hot water, even with children in the home, I believe that paints a picture regarding their own cleanliness. I see many situations like this on the forums, and I maintain a high ranking with all my guests in my properties, because I accommodate to the point of undue hardship. When I refused to give her a partial refund, she claimed I was racist. There are so many things to add, but I am not here to tear anyone down. It was a learning experience. Overall, the place wasn’t in a bad state when she left. I incurred a large bill due to her negligence, but it is par for the course. For the first time doing VRBO, my take away was that she, not the rest of her family, made me feel uncomfortable in my home. Fortunately I’m a veteran, and I document everything, and much of what she says is far from truthful. I think that is important to consider should you choose to rent to her. That and being called a racist, that is one thing I’ve never been called in my life, but I feel like she may use that frequently to win arguments. Wish her and her family the best