I booked this cabin with a group of friends for a weekend trip. When we arrived, both hot tubs looked as though they had been recently dismantled, and both the fireplace and air hockey table were broken. The house was in rough shape, with multiple cobwebs in the bedrooms and bathrooms. We asked the owners two times to fix the broken amenities, yet no one ever came to check it. There was also trash littered across the backyard.
After our stay, we requested reimbursement for these complaints. Vrbo could do nothing to help us with a refund.