From start to finish, this was a great experience. Vicki was wonderful and patient with us. We were pleasantly surprised when we walked in and saw that the pictures didn't do the apartment justice. It was bright, clean and homey. It had everything we needed so we were able to grocery shop and cook there. This maybe a silly thing but we loved that they didn't have the standard old used looking white bathroom towels. They were fluffy and grey and smelled so clean!!! Yes, you can hear the people above but this is an apartment after all and the apartment above is somebody's home, not a rental. We've lived in a ground floor apartment before so we were expecting much worse. This place was much larger than we expected, every room was a really good size. It's also a great location. Yes you share a parking lot with some businesses but it was still quiet and safe. There's a police and fire complex right around the front of the laundry mat and the grocery store is right next door. If you've visited the U.P. before, you know how "rustic" most of the rentals can be. This place is not like that. The furniture and furnishings are not "worn in" and are fresh and comfy. Loved it and would be super excited if they have availability when we come back!