2/10 Terribile
Emily R.
17 settembre 2024
Non mi è piaciuto: Pulizia, check-in, comunicazione, posizione e accuratezza dell’annuncio
The place you see is NOT the place you get.
This rental was a disaster from start to finish. I should have trusted my gut after reading reviews on Vrbo and of the apartment complex itself through other search engines. Hopefully you won’t make the same mistakes I have made.
I reached out 4 days before check in to verify that the pool would be open for our July trip. He said it was closed at the moment, but would be opened by the time our trip began. The night before check in I still had not received any check in instructions and began to feel uneasy. I messaged Jeremy but did not receive check in instructions until the morning of our stay.
The day of check in he sends a message with instructions that felt sketchy to say the least. He also said sorry, the pool won’t be open & also, the apartment YOU SAW in the LISTING IS NOT the apartment you will be staying in. He offered to send a partial refund for the pool being closed, but he never followed through on that promise.
I sent Jeremy a reply but he didn’t answer. I called him on his phone, but he didn’t pick up. I called Vrbo to get advice on what to do and they said we should cancel our trip and file for a fraudulent listing refund.
Vrbo attempted to called Jeremy on 3 separate occasions with us holding on the line, but he never answered the phone. It has now been 9 weeks. He has still never responded to me. Due to all of this VRBO has opened an active investigation on him. I had to book a hotel for the weekend and am still waiting on my $500 refund.
Emily R.
Soggiorno di 2 notti a luglio 2024
