We were so grossed out that we left after our 1st night despite paying for 5 nights.
The issues ranged from cleanliness (dirty dishes & utensils, no clean sponge provided, shower drain cover filled with hair, dusty surfaces in basic places like the nightstands and dresser, dirty dresser drawers) to broken furniture and appliances (broken chair, broken dishwasher that was filthy & foul smelling inside, fridge and dishwasher were not secured in their housing such that you could not open either one without the entire appliance sliding out). The fan also didn’t seem to work properly, as the unit got hot at night despite the heat being off and temps being in the teens. The unit itself has the odor of an old building, and the linens smelled musty.
We asked the host to allow us to cancel and to refund us for the remaining nights we did not stay but they refused. They have a no cancellation policy, yet we felt this ask was reasonable given that this was not our fault - instead they failed us by renting a place that needed multiple repairs and a deep clean before being listed again. Their only offer was a 15% discount, and sending the cleaners to come again (which did not fix much). The property manager also came to look at the dishwasher, and said a repair tech would need to come the next day, which would have been the 3rd person interrupting our stay. The host did not seem to have any care about our experience or to even understand how unacceptable the condition of the unit was.