1st) Early afternoon arrival, condo dirty, bathrooms and toilets were dirty, sink was dirty, etc. and everything was not turned over from their last guest. We had to contact housekeeper, who came over to get the room ready. We then had to wait about 3 hours at a nearby restaurant in the same clothes we had been traveling in since 5am. By the time the room was ready to go, and we had arrived and unpacked our first day was over. We sent multiple messages to owner to calmly communicate our concerns and ask for some sort of reconciliation, and aside from a "I'll look into it message" never heard from the owner again. 2nd) We had gone grocery shopping and waited during that time to stock refrigerator.3rd) We were supplied with only 2 trash bags for our 11 day trip (told we are only provided a "starter-pack" and needed to provide our own trash bags, tissues, etc)4th) Owner did not respond until late that night and told us she would look into it and check-in with the housekeeper - we sent multiple messages, and that was the last we ever heard from her, never getting an explanation or an offer to at least refund our first night.The room itself was nice and in a good location, we love the Palms. We will look for another condo for next years stay at the Palms