1)Although the check in was for 4 p.m., we did not receive a response from the owner even after several attempts to contact her. We left numerous messages. When she finally responded, she said that she was busy with too many emails for that day and told us that we could pick up the key which was left under the front door mat at 5 pm.
2)The property was listed as 2 bedrooms and 2 bathrooms under the section titled “About this rental” BUT if you read the description that follows, it says 1 Bath. This is very misleading and should be corrected to reflect just the 1 Bathroom. Please make this correction to the property as this is incorrect and misleading information for potential guests.
3)In the kitchen, there were too many leftover items like coffee, and hot cocoa powder that were expired and left for guests to use in the kitchen cabinets. There was also a bottle of oil in an unlabeled mason jar – no idea what it was or when it was stored there! The all-purpose flour had expired on January 22, 2022. Hershey’s Hot Cocoa expired in 8/2021. There were many other bottled sauces that we did not explore.
4)The large clock in the living room had no purpose as the batteries were dead and had not been replaced from the time, we checked in.
5)The laundry room outside of the main house was not organized and we did not want to use any of the items as they were in disarray. The mini fridge was icy-frozen!
6)Once we had access to the property there were no clear instructions on where the WIFI information or password was and we had to figure it out on our own since the owner was already taking too long to respond to our earlier calls regarding the key.
7)We were also unaware and not notified by the property owner that there was massive construction going on to the multi-level property next to this property. We had to keep the blinds shut all the time due to the noise and number of workers at the site.
8)On the day that we were to check out, once again all of our messages were not responded to. We finally had to send a message through the VRBO site to let her know that since she never responded, we would leave the key under the front door mat. There were no clear instructions on where to leave the trash/recycle bags that we had cleaned up from the house. Until this day, the owner has not responded to our final message regarding the return of the key! We will NEVER AGAIN use VRBO! Set up a proper set of instructions to welcome guests. Throw out expired food!