DO NOT RENT FROM PARADISE IN HAWAII (PIH)!!! They do not maintain their properties and you will be disappointed in whatever home you book through them.
CLEANLINESS
We paid a hefty cleaning fee to stay in this beautiful home and it was filthy upon arrival. There was a used tissue and candy under our bed, the kids found a swimsuit top in their room, and if you look up or down you will find grime, dust, and cobwebs. Our floor had not been swept, vacuumed, or mopped. When I called to inform that the home was dirty they said “Every home has been inspected prior to arrival.” I said that it didn’t matter if it had been inspected if they’re not going to actually clean it. I requested our cleaning fee be refunded and they did not reply. The home was vacant the night prior to our arrival and even if it wasn’t, there is no excuse for me having to pickup after previous guests.
POORLY MAINTAINED
Multiple areas of this home needed maintenance. Furniture and appliances are broken or don’t work the way they should. When we arrived, there was an empty plugged-in refrigerator in the garage. We thought it was weird, but we’re excited to use it. The fourth night we were there some dude knocked on our door and told us the refrigerator belonged to somebody else. He wanted us to empty it so he could take it away. I called the rental agency in the morning and arranged to keep it through our stay. If the fridge really wasn’t ours, it shouldn’t have been there to begin with or been plugged in or they even could’ve put a note on it…
BLACK MOLD
This home has a moisture issue in the main house and Ohana suite. The main home was damp and smelled of mildew. Ohana suite had black mold that spewed from the air conditioner and was never fully addressed despite having an A/C compaby coming out to service it. We slept without a/c so black mold didn’t spew on us in our bed.
SMOKE DETECTORS MALFUNCTION
Close to the end of our stay we had the smoke detector going off randomly. Needless to say after all we had been through with this shady property management company, I was pretty frustrated and may have left an f bomb or three on their after hours answering machine. We borrowed a ladder from the neighbor and took the smoke detector down. The next day, PIH had somebody enter the home without much notice or permission to re-install the smoke detector.
I would totally stay in a home just like this again if it weren’t managed by the shadiest company on the island.