8/10 (良い)
Gina P.
2023年2月21日
良かった点 : 清潔度、チェックイン、ロケーション
気になった点 : コミュニケーション
Big Island Vacation
The house and accommodations within the house were excellent! Bedrooms and bathrooms were of a nice size and worked great for our group. The kitchen and dining areas were very well designed and with an outdoor grill located nearby on the patio area. The most disappointing part of the property was the pool and hot tub. It was of the size etc. as described but on our arrival it was all very dirty and un-useable. We contacted the managers of the property, waited 3 days, no one showed up to clean it. So 2 of our group who had pool cleaning experience cleaned the pools. And then the heaters were not working properly. Again we called for help. Someone came on the 6th or 7th day of our stay but was not able to fix it. So the hot tub never reached the appropriate level of temperature (100-102), it stayed at 88-90 the remainder of our stay. The "commons area" pools were beautiful but again not well maintained. We requested some type of refund or an extension of 1/2 day to compensate us for the lack of pool facilities for our stay. Nothing was provided to our group. We really felt like the property manager did not care about our concerns. I will not use that property management group again!
Gina P.
2023 年 2 月に 9 泊滞在