This was a disappointing property. The first concern is the front bedroom. It faces the street and is extremely loud. So much so, you cannot sleep in this room. Our son stayed in this room each night and slept poorly due to road noise. I slept in this room one night, and it is like sleeping on the street.
The second issue is there is window in the upstairs bathroom that faces the stairwell. While the window is sort of frosted, you can still see through it. The kwindow is low and in front of the toilet. Basically, anyone in the stairwell can see you as you go to the bathroom. We ended up hanging towels in front of the window to get some privacy.
The third issue is we had someone try to kick-in the door to the apartment at 2:30am. The door frame and a portion of the lock set were broken by the person, but thankfully they did not get access to the apartment.
We called the management company in the morning to inform them of what happened, and they sent someone out to look at the door who concluded the door was fine. The frame was cracked; the frame should have been replaced.
Lastly, we were told we would be provided an after hours emergency contact number when we checked in and never were. It would have been helpful when someone tried to break-in to the apartment.
In short, rent a different place There are tons of places to stay in Florence; this apartment and this company should be avoided, in my opinion.