The owner of the townhouse had not paid the internet/cable bill. So, service was cutoff while we were staying in the house. I had to call Dispatch so they could contact the owner to get the service reconnected.-----MANAGER'S RESPONSE---An unbelievable Comcast glitch somehow disconnected the entire 119 unit complex's services! We got our managed properties in the community back online but what we did not know until services started being disconnected for non-payment, was when service was disconnected, the owner's auto-pay information was also removed. We apologize for the inconvenience and are happy the owner was able to get the problem solved immediately when you notified us. Very friendly but they did not inform me of the car limitation. My friends and I had numerous problems with the front gate security guard when we’d try to come in. We found out once we arrived that we were limited to 4 cars. Barefeet didn’t mention this in the listing or when I checked in. So, when 7 people arrived in 5 cars for a 10 person house,, the front gate guard gave us a really hard time. We ended up paying to store one of our cars offsite. It was a bad way to start our vacation.
----MANAGER'S RESPONSE...Thank you for the compliment on the staff's friendliness! As to the parking, I am actually shocked security allowed 4 cars to pass through! We address parking and occupancy limits on the Terms and Conditions tab of our website and it's under HOUSE RULES on the AirBnB site where you booked. I understand the Terms and Conditions/House Rules say A LOT but we want to ensure our guests have all the information they need to help them make the best choice of accommodation for their needs. Here's the paragraph that addresses parking restrictions that you must have overlooked: "PARKING RESTRICTIONS: Parking in many locations is restricted, either by space or regulation. Parking required for motor home, travel trailers, boat trailers, etc. may determine which units you stay in, or require off-site parking arrangements. Guest must notify us in writing, in advance, if you require parking for any of these vehicles. CONDO COMMUNITIES ARE LIMITED TO TWO PARKING SPACES PER UNIT." I am happy you did not let it spoil your overall stay experience though!