2/10 (非常に不満)
Tim H.
2025 年 10 月 20 日
良かった点 : ロケーション、掲載情報の正確さ
気になった点 : 清潔度、コミュニケーション
My stay at the Mmega Suites (San Niccolò 87, Florence) was one of the most frustrating experiences I’ve had using Vrbo. From the first day, bees were constantly flying into the bathroom even though the window was closed. I killed several bees myself, and there were already dead ones when we arrived. Every morning there were dead bees in our bathroom and throughout the day. When I reached out to the management (Mmega Homes & Villas), the communication was chaotic and uncoordinated. I contacted them early in the afternoon, sent photos, and was told a maintenance man would come “as soon as possible.” Hours passed with no update. Later that night, I reached out to their Nighttime support and I had to explain the entire situation again. Their support teams do not communicate. By the next morning, I had to repeat the entire situation for a third time to a new representative who claimed the previous messages were “lost.” Even after being told a maintenance person had already come and fixed it, there were still bees in the bathroom.This experience was unacceptable. Not only because of the hygiene and safety issue, but because of the complete lack of coordination and care from the property managers. Guests shouldn’t have to repeatedly chase staff to resolve something like this, especially when it directly affects comfort and safety. On top of everything, the floor of the apartment was not mopped before our arrival. Our feet turned black if we didn't wear socks or shoes.
Tim H.
2025 年 10 月に 3 泊滞在
