Hermitage Rd N4, Manor House | GroundFl | Garden

Thank you so much for your review and recommendation! We’re really happy you found the apartment roomy and well-stocked, and that the location worked well for getting to the Tube. We also really appreciate your suggestions. We’ve added extra fans to help during warmer periods, and we’re updating the house guide with clearer, step-by-step instructions (with photos) for the locks so check-in is even smoother. We’d love to host you again on your next visit to London!

Thank you for your feedback — and I’m glad to hear the checkout process was perfect. I’m genuinely sorry the stay felt a bit “bare minimum” and that reaching us didn’t feel immediate. We use Vrbo WhatsApp our guest portal to make sure there’s always a backup channel, but it should never feel like you’re being bounced around — we’re tightening this so there’s one clear “fastest way” for urgent help. Most importantly: you were absolutely right to flag the missing street-facing window coverings. That should not have happened, and I’m sorry it affected your comfort and sleep. The coverings have now been replaced, and we’ve added an extra pre-arrival checklist step so this can’t be missed again. Thank you again for staying with us — your notes are helpful and we’re using them to improve the experience for families and longer stays.