Rating Details:
The property manager was adequately helpful.
The vacation rental was spotless.
I was very happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
My experience was really good except for one thing. The unit had obvious maintenance issues. The silverware drawer was jammed from a previous guest. One of the bathtub drains was clogged so you're standing in dirty water while you're taking a shower. These are the kinds of things that can be looked at proactively in between when guests are there. Instead I had to call for maintenance. When I did, I had to text and email to additional times before somebody showed up. Apparently there was an emergency with a burst pipe at another one of the properties. I understand that. At the same time it was a little odd having the wonderful maintenance person into our unit at 6:00 p.m. on a Sunday night. If the property management company did a better job with being proactive looking around at simple to fix issues before guests came, I would gladly give a higher review. The people I interacted with over text and email regarding the issues with the property maintenance were very friendly. However they didn't get resolved quickly. If this were some cheap motel 6, no problem. For the money we spent for the long weekend, my expectation is that the bathtubs don't have any clogs, the silver drawer pulls out easily, and the sink knobs and shower knobs function well with nice tight firm connections. Everything in this unit is loose and on the verge of falling apart