Loved the house upon arrival, especially because we had 3 small dogs and the house was well equipped. Unfortunately, within the first 5 hours we found 3-4 cockroaches, the power went out and the internet stopped working. The owner responded well during the day, but I needed to call VRBO support once he stopped responding. The owner did however say he would give a full refund, which we our currently in the process of receivin, but so far we’ve gotten back at least 75% of our refund. I do believe VRBO owes us the other 25% so not much the owner can do.