We’ve been Superhosts for 10 years with a 4.98 rating and own three properties, so we understand quality hosting. Unfortunately, our experience was with the owner's management, whose behaviour was dishonest and unprofessional.The home is lovely and well located in Kensington. We were greeted by a kind representative who did not know the property well and struggled with basic functions like doors. During the tour, we discovered a clogged ice maker, a non‑functional oven showing an error code, no A/C despite being advertised, no outdoor grill as listed, and a broken lamp left in the living room.When we reported these issues, Sandra from the management company sent a condescending message implying we might damage appliances and warning us not to touch anything. She said no one was available andnever followed up. We reset the oven ourselves and received no response regarding the grill, fridge, lamp, oven. She returned with only four rolls of toilet paper for a 10‑day stay.Jayshree was with us upon checkout: the home was clean, lines stripped, took out garbage and recycling. Despite this, the management company falsely claimed we left “numerous garbage bags” and a “stench,” charging us 125. They attempted to contact the owner for proof and received none, ultimately advising us to dispute the charge.The management company is not to be trusted, and we hope the owner becomes aware of how poorly their property is being represented. We’ve disputed the claim.