スーパーアメニティ〜全二重

Jamie, Thank you for your excellent 5 star review of your stay with us in this great property. We hate the indoor was not open during your stay, however we never know the circumstances regarding the closures. We hope you will come be our guest again soon. Be sure to mention the returning guest discount that we will apply to all of your future bookings you make with us. Thank you again for the awesome review! Sincerely, Luna Beach Properties, LLC

Thank you so much for your excellent review, despite the issues you encountered with security and the location of the property. We have not had any other guests report this issue, however it has been a difficult summer to keep workers. Security is handled by the association so we can only assume you encountered a new employee on the date of your arrival. We are terribly sorry you had issues but are so glad you did not allow this minor issue to keep you from having such an enjoyable stay. We hope you will come be our guest again to take advantage of the discount we will apply to all of your future bookings, as our loyal, returning guest. Sincerely, Luna Beach Properties, LLC

Cheryl, We are saddened by your 3/5 star review! We would've happily addressed any issues for you during your stay regarding housekeeping and maintenance had we known you were unhappy upon arrival or during your stay. We hope that despite the minor issues, you were able to have an enjoyable stay and you will return and enjoy this great property again soon. Sincerely, Luna Beach Properties, LLC

Michael, Thank you for your 4 star review! We are so glad that you and your family enjoyed your time at Summer Palace. The amenities there are fabulous and they offer lots to do. We are so sorry that you experienced issues with the fobs to the indoor amenities while you were vacationing in this great property. We found out a few weeks after your departure that the property managers and association management team at Gulf Shores Plantation made changes that caused all of the access to change without our knowledge and we had to upgrade the usage for our owners and pay upgrade fees to get access to the indoor amenities including the dome pool. It was during your stay that the access to the indoor amenities by fob was denied and as we worked through thinking the fob was accidentally deactivated or going through needing to be replaced, we were informed of the changes and the process that we had to forego in order to upgrade the amenities for our guests. If you vacation to this property in the future, we will make sure these amenities are available to you prior to your stay now that we know how better to handle this process as we have not had issues since we paid the upgrade fees. Unfortunately, you were the guest that had to deal without the luxury of having access to the indoor pool and for that we extend our sincerest apologies. We want to remind you that all of our returning guests get a discount on future bookings, so we look forward to you and your families return soon. Thank you! Sincerely, Luna Beach Properties

Debra, We do our best to assist guests with issues at arrival especially when notified of issues such as dirty linens being left behind by housekeeping. We are so sorry you arrived to find those items left in a pile at the base of the stairs. Housekeeping moved over to the other side to clean and forgot to go back and pick up those dirty linens before exiting the property. Thankfully, our head of housekeeping was notified promptly of the kitchen items and supplies you needed so he came the evening you arrived, brought you the items you mentioned, picked up the dirty linens and saved the day! We are sorry that you feel this property did not meet your needs and you will not stay here again. Hopefully, you will find another property we manage to better suit you and your family for a most enjoyable stay. We truly are sorry for the issues you experienced and hope you will come back and be our guest again soon. Sincerely, Luna Beach Properties, LLC

Valerie, Thank you so much for the 5 star review of this fabulous property! We are about to do our annual inspections of every property that we manage, which is where we actually inventory every kitchen item and make sure to replace any damaged items with new. Please know that in the future we will be happy to assist you with replacement items during your stay if you can let us know what it is that you are missing or what item is damaged and needs replacing. We are so sorry for the inconveniences that you dealt with during your stay and hope that overall you did enjoy your time here in the property. Thank you again for your 5 star review and we look forward to your return again soon! Sincerely, Luna Beach Properties, LLC

Sarah, We are so sorry for the issues of the condition of the property upon check in on the day of your arrival. We were told that the issues were remedied by our inspector returning to the property while you and the family were at dinner and that upon your return that you were satisfied when she left. Had we known that you were still dissatisfied we would've assisted you further. We are so sorry for the issues of the cleanliness upon arrival. We saw the pictures and we agree that the housekeeper did not do her job but to be fair we had the issues remedied for you in a timely manner. We do hope that you can understand that everyone can have a bad day and during a very busy Saturday of turnarounds it can happen easily. We did reprimand the housekeeper for the issues that were found and she has not cleaned that property since. We do hope that we can assist you in the future with your bookings in Gulf Shores and that you will stay with us again since we assisted you in such a timely manner. Thank you again for staying with us and remember that repeat guest receive discounts on future bookings. Sincerely, Luna Beach Properties, LLC